Intake Coordinator-Spanish Speaking
Jobot
New York, NY
JOB DETAILS
SALARY
$58,000–$70,000 Per Year
SKILLS
Call Volume, Case Management, Communication Skills, Customer Experience, Customer Relationship Management (CRM), Customer Support/Service, Dental Insurance, Detail Oriented, English Language, Health Insurance, Interpersonal Skills, Interviewing Skills, Legal, Legal Support Skills, Litigation, Maintain Compliance, Medical Treatment, Microsoft Office, Multitasking, Onboarding, Organizational Skills, Personal Injury, Presentation/Verbal Skills, Sales Prospecting, Spanish Language, Telephone Skills, Vision Plan, Worker's Compensation
LOCATION
New York, NY
POSTED
3 days ago
Are you a fit? Easy Apply now by clicking the "Quick Apply" buttonand sending us your resume.
Salary: $58,000 - $70,000 per year
A bit about us:
Our client is an exciting and growing plaintiff personal injury law firm in the Financial District. With 20 attorneys, they are able to handle a wide variety of cases, including motor vehicle accidents, premise liability, Labor Law, workers' compensation, product liability, and more. As a family-run legal practice, their lawyers are committed to guiding accident victims and their families through the complex litigation process to obtain full compensation after a serious or fatal accident. They are trial attorneys.
Why join us?
- Health insurance
- Dental insurance
- Vision insurance
- PTO
- Short and long term disability
Job Details
The Intake Coordinator is responsible for managing inbound calls and inquiries, conducting initial client screenings, and gathering essential information to determine case viability. This role requires exceptional communication skills, empathy, attention to detail, and fluency in both Spanish and English. The Intake Coordinator works closely with attorneys and case managers to ensure a seamless client experience from first contact through case acceptance.
Key Responsibilities
Answer and manage inbound calls, emails, and online inquiries from prospective clients
Conduct detailed intake interviews in both Spanish and English
Gather and accurately document client and incident information, including injuries, medical treatment, insurance coverage, and accident details
Evaluate potential cases using firm guidelines and escalate qualified matters to attorneys or supervisors
Communicate clearly and compassionately with individuals experiencing stressful or emotional situations
Schedule consultations and follow up with prospective clients as needed
Maintain accurate and organized records in the firm’s case management system
Ensure compliance with firm policies, confidentiality requirements, and ethical standards
Collaborate with legal and administrative staff to support intake and case onboarding processes
Qualifications
Fluency in Spanish and English (verbal and written) required
Prior experience in a personal injury law firm or legal intake role preferred
Strong customer service and interpersonal skills
Excellent verbal communication and active listening abilities
High attention to detail and strong organizational skills
Ability to multitask and manage a high volume of calls and inquiries
Proficiency with case management software and Microsoft Office (or similar platforms)
Preferred Skills
Knowledge of personal injury practice areas, including auto accidents, premises liability, and workplace injuries
Experience assessing case eligibility or conducting legal screenings
Familiarity with CRM or legal intake software
Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
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About the Company
J
Jobot
Jobot is on a mission to connect good people with good jobs. By combining AI-powered technology with the expertise of Jobot Pros, our experienced recruiters, we help you find career opportunities that align with your goals and values.
Founded in 2018 and employee-owned since 2024, Jobot is committed to fostering a culture of kindness, respect, innovation, and connection. As an industry leader, we’ve been recognized as a top workplace by Forbes, Fortune, USA Today, and Staffing Industry Analysts (SIA).
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COMPANY SIZE
100 to 499 employeesINDUSTRY
Staffing/Employment Agencies
FOUNDED
2018
WEBSITE
http://www.jobot.com