Analyst (Business Systems & Integrations) – Glastonbury, CT (Hybrid)

Salary: $120,000 – $160,000 per year
Schedule: On-site first 90 days, then hybrid (3 days in office / 2 remote)

Why This Opportunity Stands Out

If you’re looking for a role where your work directly impacts how a company serves its customers, and you want to be part of a collaborative, people‑first environment, this position offers a rare blend of stability, ownership, and influence:

• Join a mission-driven organization that supports professionals in a highly specialized industry
• Work in a tight‑knit IT team where your ideas matter and your contributions are visible
• Become the go‑to owner for core business systems used across the organization
• Enjoy a hybrid schedule after your initial onboarding period
• Benefit from excellent compensation and robust benefits in a role designed for long-term growth

This is an ideal opportunity for someone with insurance industry knowledge who wants to deepen their technical systems expertise—or for a business systems professional ready to step into a more strategic role.

What You’ll Do

In this role, you’ll support and enhance the company’s most critical operational systems related to policy, claims, portals, and integrations. You'll work closely with business teams, IT leadership, and external vendors to keep systems aligned with organizational needs.

You will:

• Serve as a primary liaison between business teams and system vendors for enhancements, support, and updates
• Understand how policy, claims, and document workflows operate—and translate that into system improvements
• Manage system requests, enhancements, backlog refinement, and steering committee sessions
• Support key system initiatives including data conversions, system upgrades, and third‑party integrations
• Coordinate with internal stakeholders to gather requirements and troubleshoot multi-system issues
• Help shepherd major projects from planning through execution, ensuring alignment, communication, and transparency
• Contribute to process documentation, training materials, and system best practices
• Assist with adjacent systems and cross‑functional technology initiatives as capacity grows

This is a hands-on, analytical, relationship-focused role rather than a credential-heavy technical PM position.

What You Bring

To be successful here, you should have:

• Experience in the insurance industry — underwriting, claims, policy operations, or business systems
• Background in business systems analysis, systems support, or project coordination
• Familiarity with policy and/or claims administration systems (any platform)
• Experience with workflows, user requirements, or system/process mapping
• Strong communication skills for working with both non‑technical users and technical teams
• Ability to learn new systems, troubleshoot issues, and follow data paths across integrated environments
• Proficiency with Microsoft Office (Excel and PowerPoint in particular)
• A collaborative, proactive mindset and comfort with visible, high-priority work

Nice-to-Have Experience

• Exposure to data or system conversions
• Working with third‑party portals or payment platforms
• Vendor management experience
• Experience supporting integrated, multi-system environments

Why This Company?

While the employer remains confidential, here’s what candidates consistently love about this team and environment:

• Mission-driven organization with a meaningful purpose that benefits the community
• Highly supportive, team-oriented IT culture
• Leadership that invests in professional development and continuous improvement
• A stable industry with long-term career paths
• Very strong, comprehensive benefits including:
  • Low-cost medical, dental, and vision
  • 401(k) with a competitive match
  • Short- and long-term disability
  • Health savings account with generous company contributions
  • Paid volunteer time
• Work/life balance and flexibility built into the culture

Work Environment

• Location: Glastonbury, CT
• Onsite Requirement: First 90 days fully on-site
• Hybrid After Ramp: 3 days in office / 2 remote weekly
• Team Structure: Small, collaborative IT department where everyone engages daily

Apply Today

If you’re an insurance-focused systems analyst, business systems professional, or hybrid technical/business candidate ready for a role where you can own critical systems, influence key decisions, and be part of a mission-driven team, we want to hear from you.



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