Insurance Payment Processing Specialist

Responsibilities:

• Process daily premium payments and workers’ compensation payroll reports
• Perform batching, breakdowns, and preparation of documents for imaging
• Handle remote bank deposits, including coordination with Claims and Finance teams
• Respond to escalated inquiries from agents and policyholders (cancellations, reinstatements, refunds, etc.)
• Maintain and update accounts, including transfers, corrections, and balance adjustments
• Upload ACH forms and process electronic payments as needed
• Route payroll and Risk reports to underwriting teams
• Review audit credits and prepare refunds accurately and timely
• Manage incoming mail, faxes, overnight payments, and returned checks
• Complete daily exception reviews and follow up via email as required

Requirements:

• High School Diploma or equivalent
• 1–3 years of experience in high-volume accounts receivable or related field
• Basic knowledge of business, insurance, and accounting principles
• Proficiency in Microsoft Office (Outlook, Excel, Word)
• Strong data entry and 10-key skills with high accuracy
• Excellent organizational, time management, and customer service skills
• Ability to work effectively in a team environment and manage high workloads

Preferred Qualifications

• Associate degree in Business, Accounting, or a related field
• Experience in Property & Casualty insurance
• Familiarity with imaging or workflow systems
• Strong analytical and problem-solving skills with the ability to prioritize tasks