Insurance Customer Service & Sales

Welcome to Street Road Insurance, where we believe in building strong relationships with our community, one policyholder at a time. Located right here in Bensalem, Pennsylvania, we're a dedicated team passionate about providing exceptional service and peace of mind to our neighbors. We're looking for a friendly, motivated individual to join us as an Insurance Customer Service & Sales Representative., a PennDOT agent doing title and tag work, and a Notary Public. (all of which we will assist in getting you certified in)

In this role, you won't just be answering questions; you'll be a key part of our clients' insurance journey, offering guidance, support, and solutions. You'll be the first point of contact for many, helping them navigate their policies and discover how we can best protect what matters most to them. If you have a knack for connecting with people and a desire to grow within a supportive local business, you'll find a rewarding career here. We're excited to welcome someone who shares our commitment to outstanding customer care and growth.

Salary Range: $40000.00 - $60000.00 per year

Annual Base Salary + Commission + Bonus Opportunities

Career Growth Opportunities

Hands on Training

licensing assistance

Certification assistance

Responsibilities

Respond to customer inquiries via phone, email, and in-person, providing accurate information about insurance policies and services.

Assist customers with policy changes, endorsements, and cancellations, ensuring all documentation is accurate and complete.

Process new insurance applications and renewals, verifying information and setting up new accounts.

Handle customer complaints and concerns with empathy and professionalism, working towards satisfactory resolutions.

Identify opportunities to offer additional products or services that meet customer needs, contributing to sales goals.

Maintain organized customer records and update information in the CRM system promptly.

Assist customers with title, tag and registration work in the PennDOT system, where you will also generate leads.

Obtain a Notary Public certification with the help of our agency.

High school diploma or equivalent.

Prior experience in customer service, preferably in the insurance industry.

Excellent communication and interpersonal skills.

Proficiency in using computer systems and customer relationship management (CRM) software.

Ability to multitask and manage time effectively.

A positive attitude and a genuine desire to help others.