Insurance Customer Service Representative

Welcome to Allstate - The Coburn Agency, where we believe in protecting what matters most to our neighbors in Williston, Vermont. We're more than just an insurance agency; we're a dedicated team committed to providing exceptional service and building lasting relationships within our community. Imagine being the friendly voice that reassures a client during a stressful time, or the knowledgeable guide who helps someone understand their coverage. That's the heart of what we do every day. We pride ourselves on creating a warm and supportive work environment where your contributions are valued and you can truly make a difference. If you have a knack for connecting with people, a genuine desire to help, and you're looking for a role where you can grow with a respected local business, we invite you to explore this opportunity with us. Come be a part of a team that cares.

Salary Range: $30000.00 - $45000.00 per year

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Parental Leave

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Tuition Reimbursement

Retirement Plan

Work life balance

Potential part time hybrid work

Supplemental Voluntary Benefits

Responsibilities

Serve as the first point of contact for policyholders, offering a friendly and helpful greeting.

Respond promptly and professionally to customer inquiries via phone, email, and in person.

Assist customers with policy changes, billing questions, and general information needs.

Process policy endorsements and update customer records accurately.

Help resolve customer issues with patience and find effective solutions.

Educate customers on their policies and available services.

High school diploma or equivalent required.

Previous customer service experience is strongly preferred.

Excellent verbal and written communication skills.

A patient and empathetic approach to helping others.

Basic computer proficiency and familiarity with office software.

Ability to multitask and manage time effectively in a busy office setting.