Insurance Customer Service Representative Bilingual (English/Spanish)

Join Kimenker Insurance Agency Inc.-Allstate Agency, where excellence in service and commitment to customer satisfaction thrive. Based in vibrant Las Vegas, Nevada, we offer a community-focused approach within the insurance sales domain. As a valued bilingual (English/Spanish) Insurance Customer Service Representative, you will have the opportunity to connect and assist a diverse clientele, utilizing your language skills to bridge communication gaps and provide superior service. In this non-remote role, you will be at the forefront of customer interactions, playing a crucial part in policyholder support and engagement. If you are positive, bilingual, and enthusiastic about helping people protect their assets while growing within a reputable organization, then Kimenker Insurance Agency Inc.-Allstate Agency is the place for you. Join us to make a significant impact on countless lives while advancing your career in a dynamic and inviting atmosphere.

Salary Range: $17.00 - $20.00 per hour

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Mon-Fri Schedule

Hands on Training

Career Growth Opportunities

Responsibilities

Client Interaction: Engage directly with clients, ensuring their insurance needs are understood and met with a personalized approach.

Support Services: Provide outstanding customer service by handling inquiries, resolving issues, and ensuring client satisfaction.

Policy Guidance: Assist clients in navigating and comprehending their insurance policies and coverages.

Bilingual Communication: Utilize English and Spanish skills effectively to communicate with a diverse client base.

Documentation: Maintain accurate and updated client records in compliance with agency policies and regulations.

Proactive Outreach: Contact clients regularly to ensure they have up-to-date information on their policies and coverages.

Licensing: Must possess active Nevada state Property & Casualty Insurance License.

Bilingual Skills: Fluency in both English and Spanish is essential to effectively communicate with a diverse client base.

Experience: Previous experience in insurance sales or a related field is highly desirable.Comm

unication Skills: Outstanding verbal and written communication abilities in both English and Spanish.

Customer Service: Strong commitment to service excellence and customer satisfaction.

Team Collaboration: Ability to work well within a team and independently.

Problem Solving: Strong ability to handle challenging customer inquiries and resolve issues efficiently.

Technology Skills: Comfortability with using CRM systems and office software.