Insurance Customer Service Rep

Johnson Lawrence Walker Insurance Agency Inc has been a trusted, family-owned independent agency since 1958, now led by its third generation of ownership. For decades, we have built our reputation on putting customers first, which has resulted in a client retention rate exceeding 90 percent and a team where many employees have built long, fulfilling careers spanning 20 years or more. Our agency is built on a simple but powerful foundation: take care of people and success follows. We operate with a service-first mindset, supported by a flexible culture that values both personal and professional growth. Employees here consistently value three things most: a family-first culture, flexibility in the work environment, and a strong service-driven mission that makes the work meaningful.

Were seeking an Insurance Customer Service Representative who thrives in a service-first environment and takes pride in helping customers while identifying opportunities to add value. This role is ideal for someone who enjoys building relationships, solving problems, and contributing to both customer satisfaction and agency growth.

You will support clients across personal and commercial lines, handling day-to-day service needs while also having the opportunity to grow your income through sales activities if you choose. This is a Monday through Friday role with no evenings or weekends.

• Base salary starting at $40,000, with first-year commissions ranging from $5,000 - $20,000+
• Paid time off and paid holidays
• Work-life balance and flexible, family-first culture
• Supplemental insurance options

If you are looking for a long-term opportunity with a supportive, family-oriented agency where you can grow at your own pace and be part of a team that truly values service, apply today!

Salary Range: $40000 - $65000 per year

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Bonus Opportunities

Licensing Assistance

Work-Life Balance

Paid Holidays

Continuing Education Opportunities

Ongoing Training Seminars

Equipment Provided

Supplemental Insurance

Personal Workspace

Office Coffee

• Assist customers with policy servicing and account needs
• Identify opportunities to upsell or cross-sell coverage
• Support new business efforts through outreach and referrals
• Submit and manage claims processes
• Shop policies to ensure competitive coverage and pricing
• Process payments and maintain accurate account records

• Friendly and service-minded attitude
• Strong communication and interpersonal skills
• Willingness to ask questions and learn
• Organized and dependable
• Comfortable discussing additional coverage options
• Motivated to grow skills and contribute to the team