Insurance Customer Service Rep

Join Allstate- The Ekblade Agency, as an Entry-Level Customer Service Agent in Derby, CT! We are seeking enthusiastic individuals who want to start their career and thrive in a dynamic environment and who are passionate about helping customers with their insurance needs. As our Insurance Customer Service Representative, youll be the first point of contact for many of our valued customers, playing a vital role in their positive experience with us. You'll be the friendly voice on the phone, the organized hand behind the scenes, ensuring everything runs smoothly. If you have a knack for organization, a passion for helping others, and a desire to be part of a supportive, community-focused team, we invite you to explore this opportunity with us.

Salary Range: $17.00 - $20.00 per hour

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Responsibilities

Answer phone calls and respond to customer inquiries with a friendly and professional demeanor.

Assist customers with policy questions, billing inquiries, and general information.

Schedule appointments and manage the agents calendar effectively.

Process policy changes and endorsements accurately.

Maintain customer records and ensure all information is up-to-date and organized.

Support the agent with various administrative tasks as needed.

Handle incoming and outgoing mail and correspondence.

Previous customer service experience, preferably in insurance.

Language: bilingual in Spanish is a bonus.

Strong communication and interpersonal skills.

Ability to multitask and manage time effectively.

Proficiency in Microsoft Office and customer management software.

Insurance license or willingness to obtain one.

Positive attitude and a passion for helping others.

Detail-oriented with strong problem-solving abilities.