Insurance Customer Service Rep

The Dokey Agency is a growing Allstate agency focused on building a positive, driven, and supportive team. We value accountability, teamwork, and personal growth, and we believe success comes from a balance of high standards, encouragement, and mutual respect. The agency is built with a clear vision: a competitive, high-energy environment that rewards hard work and does not tolerate negativity. Leadership is grounded in the Marine Corps values of honor, courage, and commitment, balanced with empathy and respect. The goal is to build a team that pushes through challenges, supports one another, and grows together. Team members enjoy a family-oriented culture, a fun and motivating atmosphere, and being rewarded for effort and performance.

We are hiring an Insurance Customer Service Rep to support agency growth and strengthen client relationships. This role is ideal for someone who enjoys connecting with people, communicating clearly, and growing within a structured but flexible environment.

• Hybrid remote position after training
• Base hourly pay of $16 to $18
• Paid time off and paid holidays
• Monday through Friday schedule
• Retirement plan

If you are looking for a role where effort is recognized and growth is encouraged, apply today!

Salary Range: $16 - $18 per hour

Hourly Base Salary + Commission

Paid Time Off (PTO)

Work from Home

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings off

Weekends off

Work-Life Balance

Holidays Off

Paid Holidays

Advancement Opportunities

Team Building Activities

Office Snacks and Coffee

Flexibility with Work Location (Home Optional)

• Handle inbound customer calls
• Make follow-up calls as needed
• Communicate with clients via phone, email, and text
• Sell additional coverage to current customers
• Contact customers regarding billing, savings, updates, and policy changes
• Build strong customer relationships

• Active insurance license
• Strong verbal and written communication skills
• Empathy and ability to de-escalate calls
• Organized with strong attention to detail