Insurance Agency Customer Service Rep
Paula Simmons Country Financial
Edwardsville, IL
Since launching from scratch in 2002, Paula Simmons COUNTRY Financial has grown to serve over 1,000 households with a reputation for excellence, integrity, and precision. We take pride in doing things right the first time and providing personalized insurance solutions with care and expertise. Our small, close-knit team operates like family. Each person plays a critical role, and every contribution is valued. Led by a Hall of Fame agent with a 22-year streak of top honors, our office is a place where high standards meet genuine heart.
We are seeking a dedicated Insurance Customer Service Representative to join our team. This role involves direct client interaction, policy servicing, and supporting office operations with precision and care. Its ideal for someone who wants meaningful work in a respectful, well-run office where their efforts truly matter.
- Base salary of $40,000 to $60,000 per year, based on experience
- Performance bonuses
- Retirement plan
- Monday through Friday schedule
- Career growth and training under a nationally recognized agent
If you're looking for a place to belong, contribute, and grow. Apply today!
Salary Range: $40000.00 - $60000.00 per year
Benefits
Annual Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Evenings Off
Responsibilities
- Optimize insurance policies to enhance customer retention
- Answer incoming calls and assist clients with questions and service needs
- Process policy changes across auto, home, life, commercial, and financial lines
- Handle billing inquiries, payments, and late payment follow-up
- Maintain office organization, including filing, printing, and light cleaning
- Learn and use multiple software programs accurately and efficiently
Requirements
- Friendly, clear communicator who can stay calm under pressure
- Patient and empathetic, yet confident when handling collections or difficult conversations
- Dependable, consistent, and detail-oriented
- Willing to learn and grow into more advanced roles
- Comfortable with technology and administrative tasks
- Positive attitude and professional demeanor
- Insurance Agency Experience a plus