Institutions Advisory Support Specialist

Client Service Opportunity in Financial Services

Institutions Advisory Support Specialist

Location(s):

Atlanta: 2300 Windy Ridge Pkwy SE, Suite750, Atlanta, GA 30339

La Vista:12325 Port Grace Blvd, La Vista, NE 68128

Oakdale: 7755 3rd St. N, Oakdale, MN 55128

Scottsdale: 18700 N Hayden Rd, Suite 255, Scottsdale, AZ 85255

St. Petersburg: 877 Executive Center Dr. W, Suite 300, St. Petersburg, FL 33702

Osaic has returned to the office on a hybrid schedule requiring a minimum of 4 days weekly in the office. Applicants should be located at one of our hubs listed above and must be willing to work this schedule.

Role Type: Full time

Salary: $40,000-48,000.00 per year + annual performance-based bonus

Actual compensation offered will be determined individually, based on a number of job-related factors, including location, skills, licensure, experience, and education.

Summary:

As a member of Osaic's Institutions Advisory Support team, you will assist our advisors, their clients, and other team members in all aspects of operational and service activities for qualifying advisory accounts (WMP), through phone support. You will collaborate with other functions across all aspects and stages of our processes to ensure our advisors and their clients receive exceptional service and support in every interaction with Osaic Institutions. Your primary focus will be supporting our products, platforms and processes to respond to our customer’s stated and unstated needs.

Responsibilities:

• Provide leading service and support experiences for our advisors while answering questions, researching issues and completing transactions

• Support both brokerage and investment advisory needs dynamically across channels – phone; with product, platform and process knowledge

• Assist with navigation in advisory platforms including: Envestnet (WMP), as well as core business platforms including Pershing(NetX), Envestnet,  etc.

• Create strong working relationships with advisors, their office staff and peers across the firm

• Demonstrate critical thinking and problem-solving skills to identify our customers stated and unstated needs to deliver required outcomes with exceptional experience.

• Educate advisors where to find online information and other self-serve solutions

• Meet stated satisfaction, quality and production goals

• Log interactions within CRM system for most interactions to capture notes and other relevant information for future support needs

• Keep up to date on changes to industry and business processes

Education Requirements:

• Bachelor’s degree preferred, high school diploma (or equivalent) in combination with significant practical experience will be considered in lieu of degree. A minimum high school diploma or equivalent is required.

Basic Requirements:

• 2+ years of experience in financial services operations or broker-dealer setting

• 2+ years working in a customer service operation or contact center

• Proficiency with Microsoft Windows, Word, Excel, Outlook and Internet Explorer

• Proficiency working in a CRM system

• Experience with Pershing Netx360 and Envestnet platforms

• A friendly and professional demeanor

• Excellent communication and organization/multi-tasking skills

• Strong customer focus orientation

• Ability to work quickly and accurately while under pressure

Preferred Requirements:

• 4+ years of related brokerage experience

• 1+ years of investment advisory experience

• Experience with Envestnet / Wealth Management Platform

• Completion of the FINRA SIE exam