Installation Service Coordinator
Jobot
Smithfield, RI
JOB DETAILS
SALARY
$50,000–$70,000 Per Year
SKILLS
Administrative Skills, Centralized Operations/Management, Communication Skills, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Data Entry, Detail Oriented, Develop and Maintain Customers, Employee Benefits, Legal, Maintenance Services, Manufacturing, Multitasking, Organizational Skills, Performance Analysis, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Process Development, Process Improvement, Purchasing/Procurement, Quality Metrics, Record Keeping, Requirements Management, Resolve Customer Issues, Sales, Sales Support, Service Delivery, Spreadsheets, Systems Administration/Management, Team Player, Time Management, Word Processing, Writing Skills
LOCATION
Smithfield, RI
POSTED
3 days ago
This Jobot Job is hosted by: John Erwin
Are you a fit? Easy Apply now by clicking the "Quick Apply" buttonand sending us your resume.
Salary: $50,000 - $70,000 per year
A bit about us:
We are a Manufacturer and installer of high grade industrial flooring
Why join us?
- Generous Compensation
- 100% Covered Benefiters for employee (Medical, Vision, Dental)
- 401k Match (100% up to 4%)
- 2 Weeks PTO
- 1 Week Sick Pay
- Paid Holidays
- Annual Bonus/Profit Share
Job Details
Job Details:
We are seeking an experienced Permanent Installation Service Coordinator to join our team in the Manufacturing/Sales and installation industry. This exciting role is central to our operations, ensuring the seamless coordination of our installation services. The successful candidate will be a key liaison between our sales, service, and installation teams, and our valued customers. This role requires a highly organized, detail-oriented, and customer-focused individual with a strong background in service coordination within a manufacturing environment.
Responsibilities:
1. Coordinate and schedule installation services, ensuring optimal use of resources and timely completion of projects.
2. Utilize CRM systems to effectively manage customer interactions and maintain accurate records of service requests, installation schedules, and customer feedback.
3. Monitor and report on Key Performance Indicators (KPIs) related to installation services, identifying areas for improvement and implementing strategies to enhance efficiency and customer satisfaction.
4. Collaborate closely with the sales team to understand customer requirements and ensure services are aligned with sales agreements.
5. Provide exceptional customer service, resolving issues promptly and professionally, and maintaining strong relationships with customers.
6. Assist with the selection and procurement of flooring materials, ensuring quality standards are met and installations are carried out as per design specifications.
7. Provide administrative support as needed, including data entry, document preparation, and record keeping.
8. Work with various internal teams to streamline processes and improve the overall efficiency of the installation service department.
Qualifications:
1. A minimum of 5 years of experience in a service coordination role within the manufacturing industry, preferably with a focus on permanent installations.
2. Proven experience with CRM systems is essential, with a strong understanding of how to leverage these tools to enhance customer relationships and service delivery.
3. Demonstrated ability to monitor and report on KPIs, with a results-driven approach to achieving business objectives.
4. Excellent customer service skills, with a proven ability to resolve issues promptly and maintain strong customer relationships.
5. Experience in a sales or sales support role would be highly advantageous, particularly within a manufacturing or installation setting.
6. Knowledge of flooring materials and installation processes would be beneficial.
7. Strong administrative skills, with a high level of accuracy and attention to detail.
8. Proficiency in data entry and the use of standard office software, including word processing, spreadsheets, and email.
9. Exceptional organizational and time management skills, with the ability to manage multiple tasks simultaneously and meet tight deadlines.
10. Excellent communication skills, both written and verbal, with the ability to effectively liaise with customers and internal teams.
Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
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About the Company
J
Jobot
Jobot is on a mission to connect good people with good jobs. By combining AI-powered technology with the expertise of Jobot Pros, our experienced recruiters, we help you find career opportunities that align with your goals and values.
Founded in 2018 and employee-owned since 2024, Jobot is committed to fostering a culture of kindness, respect, innovation, and connection. As an industry leader, we’ve been recognized as a top workplace by Forbes, Fortune, USA Today, and Staffing Industry Analysts (SIA).
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COMPANY SIZE
100 to 499 employeesINDUSTRY
Staffing/Employment Agencies
FOUNDED
2018
WEBSITE
http://www.jobot.com