Installation Scheduler

Installation Scheduler

Job Summary

We are seeking a detail-oriented Installation Scheduler to coordinate and schedule residential fiber internet installations. This role serves as the communication hub between customers, field technicians, and internal teams to ensure timely, efficient, and accurate installation appointments.

Key Responsibilities

• Schedule, confirm, and reschedule fiber-to-the-home installation appointments
• Coordinate daily routes and workloads for installation technicians
• Communicate appointment details and expectations clearly to customers
• Monitor technician availability, job status, and completion timelines
• Update scheduling systems.
• Handle last-minute changes, cancellations, and service delays
• Resolve scheduling conflicts and escalate issues when necessary

Qualifications

• High school diploma or equivalent (Associate's degree preferred)
• 1+ year experience in scheduling, dispatch, or customer coordination (telecom or utilities preferred)
• Familiarity with fiber, telecom, or home service installations is a plus
• Strong organizational and multitasking skills
• Excellent verbal and written communication
• Ability to remain calm and professional in fast-paced environments

Preferred Skills

• Experience scheduling field technicians or contractors
• Problem-solving mindset and attention to detail
• Customer-focused approach

Compensation & Benefits

• Competitive hourly pay or salary (based on experience)
• Health, dental, and vision insurance
• Paid time off and holidays
• Growth opportunities within a growing fiber network