Installation Manager
ECAM
Hanover, MD
Job Description:
Installation Manager Opportunity!!
The primary responsibility of this role is to oversee & manage the Regional Installation Team consisting of Project Managers, Commissioning Specialists, Technicians and Coordinators. This role will ensure installations are implemented with quality, aligned with Customer expectations. This role will also have responsibility to achieve top & bottom-line financial targets monthly and provide insight/recommendations for continuous improvement and scalability for the department.
What’s in it for You
- Competitive salary:$100,000-115,000 / year
- Work site location: Hanover, MD
- Set schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m.
- Flexibility is essential, as team members must be available to work nights, weekends, and holidays as needed.
- Overtime may be required based on business needs.
- Comprehensive benefits: medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.
- Career growth: career growth opportunities at ECAM
Your Responsibilities as Position Title
- Lead a team of Project Managers, Commissioning Specialists, Technicians and Coordinators to supply, install and implement stand-alone and monitored security systems across North America.
- Collaborate, partner, and support Regional Operations teams across North America with their surge capacity during high demand periods.
- Leverage subcontract labor partners in the implementation of security systems, either “turnkey” or in partnership with in-house resources as appropriate.
- Ensure adherence to contract specifications as part of system implementations.
- Oversee Work-In-Progress for the installation backlog; drive teams to follow process and meet both Customer & Business expectations.
- Identify and mitigate overall project risk through conflict and issue resolution with the project team and stakeholders.
- Internal and External Reporting: Proactively keep stakeholders informed of project activities and roadblocks. Ensure the client is informed of project status, in conjunction with the Account Executive.
- Project Quality Assurance: Ensure team members meet or exceed both client and internal expectations by implementing a quality assurance controls appropriate to the project size and scope.
- Lead/participate in continuous improvement projects as assigned.
- Perform other duties as assigned.
Your Qualifications
- Bachelor’s Degree and the equivalent of 5+ years field experience in the project management/installation field.
- Implementation/Troubleshooting experience with access control, burglary alarm equipment, intercom, CCTV systems (analog and IP).
- Network implementation/troubleshooting experience required.
- Experience leading both full-time field technicians as well as a network of subcontractor partners.
Your skills and competencies
- Authorized to work in the United States
- Minimum of 7 years managing low-voltage technicians or service teams
- Strong technical expertise in CCTV (analog & IP), access control, intrusion alarms, and intercom systems in the security industry.
- Solid networking implementation/troubleshooting experience
- Experience managing full-time technicians and subcontractor networks
- Proficiency in service management platforms and business software (Microsoft Office Suite, Salesforce, Smartsheet, Excel)
- Strong leadership, problem-solving, and conflict-resolution skills
- Experience overseeing the installation, maintenance, and troubleshooting of CCTV installations.
ECAM: Safeguarding Sites with Innovation
ECAM is a leader in security technology and remote surveillance. With a mission to deliver smarter, more efficient security solutions, ECAM protects construction sites, commercial properties, and critical infrastructure with cutting-edge mobile surveillance units, AI-driven monitoring, and professional guard services. Their integrated approach helps clients reduce risk, prevent loss, and maintain peace of mind—24/7.
It is the policy of ECAM to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, ECAM complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of ECAM not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.