Inside Sales Specialist - Luxury
Atrium Staffing
Jersey City, NJ
Our client, a luxury retail company, is seeking a results-driven Inside Sales Specialist - Luxury to deliver a high-touch, personalized remote purchasing experience for discerning clients.
Salary/Hourly Rate:
$65k - $72k + Bonus
Position Overview:
In this role, the Inside Sales Specialist - Luxury will serve as the first point of contact for prospective and existing customers, guiding them through a consultative buying journey via phone, chat, email, and digital engagement tools. You will provide tailored recommendations based on each client's lifestyle, preferences, and goals while ensuring a seamless and elevated customer experience from initial inquiry through order fulfillment. This position plays an important role in supporting a sophisticated omnichannel sales approach by maintaining CRM data, providing client insights, and ensuring an exceptional experience at every stage of the relationship.
Responsibilities of the Inside Sales Specialist - Luxury:
- Achieve individual and team sales targets across multiple product and service categories.
- Manage inbound client inquiries (phone, chat, email) with responsiveness and a highly personalized approach.
- Conduct proactive outreach to prospective and existing clients, nurturing relationships and identifying new opportunities.
- Build long-term client relationships through consultative engagement and tailored solutions.
- Deliver a premium virtual shopping experience, guiding clients through product selection and purchase decisions.
- Manage administrative sales activities, including quotes, order processing, appointment scheduling, and follow-ups.
- Maintain accurate and detailed client information within the CRM system.
- Provide market and client feedback to support continuous improvement of products, services, and sales processes.
- Collaborate with marketing initiatives and campaigns to drive engagement and lead conversion.
- Oversee the client journey from order placement through delivery and installation, ensuring satisfaction and identifying opportunities for additional services or upgrades.
- Proven success in phone-based or remote sales within a consultative or relationship-driven environment.
- Experience in luxury retail, premium consumer goods, high-end home products, hospitality, or client service environments.
- Exceptional communication and interpersonal skills with the ability to understand client motivations and purchasing preferences.
- A relationship-focused mindset with a commitment to delivering elevated customer experiences.
- Comfort working with digital tools, CRM platforms, and online client engagement systems.
- Strong written, verbal, and active listening skills.
- Self-motivated, proactive, and solutions-oriented.
- Ability to work onsite five days per week in the Jersey City area.
- Experience with CRM platforms such as Salesforce is a plus.
- Bachelor's degree is preferred but not required.
- Additional earning potential through bonus or commission opportunities.
- 100% paid Comprehensive medical, dental, and vision benefits beginning on the first day of employment.
- 401(K) with company match.
- Paid time off, including vacation, sick leave, and holidays.
- Free gym on-site for employees.
As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO
Position ID: 388613
About the Company
Atrium Staffing
Founded in 1995, Atrium is a privately held, woman-owned staffing and recruitment firm. Our mission is to find people jobs they love and create custom staffing and contingent workforce solutions for our clients’ toughest business challenges. We remain dedicated to our founding Applicant-Centric philosophy, the personalized service we offer to every client and the importance of hiring talented, hard-working internal staff who embody our core values every day! Everyone we place and every problem we solve is made that much more rewarding by the motivated, engaging people that make up our team.
Our Staffing Specialities include:
Administrative Support
Since 1995, we’ve found thousands of Executive Assistants, Receptionists, Administrative Assistants, Data Entry Professionals, Office Managers and Paralegals jobs that they love. With that much experience, you can rest assured our Recruiters will find you the right job, faster. Whether you are looking for ongoing, temporary work or a fulfilling full-time job, we work with some of the most coveted companies in the world.
Creative & Marketing
Our creative recruitment team has one goal; getting you the job you want and deserve. Whether you’re a Digital Creative, Front End Developer, Graphic Designer, Digital Marketing, Copywriter, UX Strategist or Art Director, we have the industry connections and expertise to match you with the right position. If you are a creative professional looking for an agency advocate, contact us and get started now.
Customer Experience
Our Customer Experience opportunities include job openings at the hottest companies in your area – from e-commerce, to on-demand transportation services, to the rapidly-growing meal delivery industry. Our candidates love working one-on-one with our Customer Experience Recruiters and gaining access to these cutting-edge customer service hubs. Our jobs range from Brand Ambassador to Client Retention Specialist and Live Chat Representative.
Fashion & Lifestyle
Our employment agency partners with the most in-demand brands and fashion houses in the world placing freelance and full-time talent. Whether you’re an intern trying to take the leap to employee or a fashion veteran looking to make a calculated move, we have the industry connections to get you there. Our Recruiters are Designers, Buyers and Merchandisers themselves who guide candidates through the interview process, review their portfolios and truly get to know them. We’re thorough because we want to ensure that, in the end, all of our placements are a perfect fit. No pun intended.
Finance & Accounting
Atrium is a staffing agency that represents the best finance and accounting professionals in today’s market, from entry-level Payroll Associates and Accountants, to Controllers and CFOs, who are eager for their next opportunity. Our expert Recruiters leverage their unparalleled industry experience and deep-rooted relationships with their clients, gaining you access to the top temp, temp to hire and direct hire opportunities.
Human Resources
We understand human resources because we ARE human resources. Our HR recruitment team is actively placing Benefits Specialists, HR Managers, HR Directors, HR Generalists, HR Coordinators and other Human Resource Professionals every day in jobs they love. Whether you are a recent graduate looking to break into the industry, or a seasoned HR vet, we have the connections and experience to take your career to the next level.
Real Estate
We are matching qualified Property Managers, Property Assistants, Lease Administrators, Facilities Managers, Tenant Services Coordinators and other real estate and property management professionals with temp, temp to hire and direct hire jobs every day. Our recruitment firm’s dedication to quality allows us to deliver the highest levels of service to candidates in the commercial, retail and residential real estate professions.
Scientific
At our employment agency, we find excitement in connecting talented scientific professionals with outstanding companies across the United States. Jobs can be temporary for employees to gain valuable industry experience or long-term roles that will develop or even change an employee’s career path. Much of the thrill we get out of helping someone launch or advance their career comes from the fact that our Scientific Recruiters are industry professionals. Why wouldn’t you want chemists, lab techs and compounders making the match for you?
Supply Chain & Operations
In an industry that’s so rapidly changing like Supply Chain & Operations, you need an experienced team of Recruiters that understands the nuances involved in your job search. Whether you are looking for a new opportunity as a Director of Procurement, a Manager of Supply Chain or Plant Manager – we have long-standing relationships with top firms across the nation.