Inside Sales Representative — Flexible Scheduling

The Forehand Agency seeks an Inside Sales Representative to support account growth by assessing customer needs, recommending appropriate solutions, and delivering high-quality service through outbound contact. This role operates within a collaborative team and emphasizes consultative selling, accurate account management, and timely follow-up to maintain strong client relationships. Flexible scheduling and a remote work environment support work–life balance.

• Key responsibilities:
  • Handle inbound inquiries and conduct proactive outbound outreach to assigned accounts and prospects.
  • Listen to customers, diagnose needs, and recommend tailored solutions that align with their objectives.
  • Identify and pursue sales opportunities using consultative selling techniques to upgrade or expand accounts.
  • Strive for first-call resolution by troubleshooting issues and coordinating necessary follow-up.
  • Use contact center systems and CRM tools to document interactions, update account records, and maintain accurate workflows.
  • Meet or exceed performance targets for customer satisfaction, sales, and productivity as defined by the agency.
  • Collaborate with team members to refine outreach strategies, messaging, and process improvements.
• Qualifications:
  • Dependable, coachable, and committed to continuous improvement.
  • Strong verbal communication and professional customer-service approach.
  • Comfortable with basic PC tasks and able to learn contact center and CRM software quickly.
  • Able to multi-task and maintain productivity in a fast-paced environment with a high volume of interactions.
  • High school diploma or equivalent; college students, interns, recent graduates, and career changers are encouraged to apply.
  • Minimum age of 18.
  • Ability and willingness to obtain and maintain a state life and health insurance license.
• What we offer:
  • Flexible scheduling to support work–life balance and varied availability.
  • Remote work environment within a small, supportive team.
  • Performance-based compensation and commission opportunities.
  • Structured training, coaching, and professional development to accelerate success.
  • Opportunities for career growth and increased responsibility as the agency expands.
  • Inclusive hiring approach; candidates from diverse backgrounds and levels of experience are welcome.