Inside Sales Rep.

#Tech-Pro-Admin-01

Title: Inside Sales Representative
Location: Buena Park, CA
Status: Full-time direct hire
Compensation: $60,000 to $80,000 base salary plus commission

Job Summary:
The main function of this position is to generate sales by making pro-active sales calls,
attacking marketing leads and working in the company trade show booth. In addition, you will assist and support the Key Account Manager(s) on all sales-related administrative duties. Respond on a direct basis to the Key Account Manager and customer requests. Deal directly with customers to support requests, processing orders and questions regarding service, products, pricing and technical information.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
· Sales generating activities.
· Make pro-active sale phone calls.
· Work company trade show booth.
· Make sales calls with corresponding KAM.
· Support Key Account Managers and their customers.
· Qualify marketing leads for KAM territory.
· Schedule appointments and follow-ups with Key Account Customers.
· Maintain current customer projects.
· Process and follow up on quotation & sample requests.
· Maintain quotation log.
· Manage contingency plan for special requirement customers and keep current.
· Support Contract Review procedures as required.
· Administrate all phone, fax and email communication / purchase requirements (including retrieval from
customer portal, where required).
· Process sample requests and item master paperwork as needed.
· Attend and participate in training and/or coaching sessions as it pertains to product knowledge,
continual improvement, etc.
· Set up new customers in Syteline/ Goldmine system.
· Use Syteline and/or Goldmine to: process orders, retrieve and verify customer information, check stock
status information, purchase order status, and make changes to purchase orders, as required.
· Confirms Purchase Orders and any changes back to the customer (in writing) via fax or email.
· Works closely with production control regarding deliveries of scheduled shipments and lead times.
· Researches and rectifies customer problems or concerns.
· Work primarily in Goldmine and log all customer related activities immediately.
· Authorizes credit card transactions for customers.
· Handle any general overflow and administrative requirements in the sales department as needed.
· Handle walk in customers.

Required Skills and Attributes:
Technical sales background
Mechanical Minded / Quick to pick up on new concepts
Basic Math conversion and formula skills
Ability to read and interpret an engineered drawing
Know how to use calipers
Knowledge of all customer-related tasks
5 years plus of prior Inside sales/Customer Service experience
Good Communication Skills-Verbal and Written
Exceptional organizational and time management skills
Listening Skills
Problem Analysis and problem solving
Stress tolerance
High Energy Individual
Product Knowledge / Application Aptitude
Attention to detail and accuracy
Multi-Task
Adaptability / Gets along well with others
Business Appearance
Familiarity with MS based Office Products, Word, Excel, and Outlook.
Familiarity with SalesForce, Syteline, software programs
Interpersonal Skills
Qualifications:
o BA/BS Degree preferred
o Knowledge of customer service principles and practices
o Knowledge of relevant computer applications
o Ability to type
o Knowledge of administrative procedures
o Occasional travel
o Positive attitude, exemplary attendance and reliable team member

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