Inside Sales - Customer Service
Micro Tech
Shelton, CT
The Inside Sales / Customer Service Representative is the primary point of contact for customers . This is a highly detail-oriented, phone-based role supporting a defined customer base while working closely with Sales, Shipping, and Operations.
Provide timely, accurate product information and quotations via phone and email
Track order status, proactively communicate updates, and resolve issues to support on-time delivery
Manage a defined customer base and region while assisting with incoming calls as part of a shared team queue
Maintain detailed and accurate customer records, including contacts, routing details, and account notes
Follow up on lost or dormant business to support customer retention efforts
Partner closely with Regional Sales Managers to communicate customer needs, opportunities, and concerns
Confident, friendly, and professional phone presence
Reliable attendance and steady performance in a fast-paced office environment Willingness to support teammates and share ownership of customer outcomes
Minimum Experience & Skills
2+ years of customer service, inside sales in a detail-driven role is ideal
Proven ability to accurately manage complex data and high-volume transactions
Strong verbal and written communication skills; comfortable with frequent phone interaction
Proficiency in Microsoft Office (Outlook, Excel, Word)
Experience with ERP systems preferred (manufacturing experience a plus)
Ability to work independently while contributing to a close-knit, collaborative team
Education
Degree not required; relevant experience and demonstrated accuracy are prioritized
Full-time, onsite position (Monday–Friday, 8:30 AM–5:00 PM
Stable, growing manufacturing company with long-standing customer relationships