Inside Sales/ Customer Service

Summary
Seeking an Inside Sales / Customer Service Representative to support sales operations and provide excellent customer service. This role is responsible for order entry, order management, and supporting customers within an assigned territory to ensure timely processing and high customer satisfaction.

Responsibilities

• Support Sales Managers with pre-sales activities, including maintaining contact databases and managing sample requests.

• Manage order entry, processing, and follow-up to ensure accuracy and timely delivery.

• Monitor orders, shipment dates, and due orders to prevent delays.

• Track and follow up on orders pending internal approvals.

• Assist customers and potential agents while coordinating with internal departments to resolve issues.

• Coordinate artwork requests for customized orders.

• Process returns and maintain accurate system records.

• Support Sales Managers and new business development initiatives.

• Maintain organized electronic files and documentation.

Qualifications

• 3+ years of customer service experience

• Inside sales or upselling experience preferred

• Some college preferred

• Manufacturing or distribution experience a plus

• Proficiency in Microsoft Word, Excel, and Outlook

• Experience with ERP or database systems

Additional Information

• Hybrid schedule available after training

• Stable company with full benefits and a collaborative team environment