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Infrastructure Support Technician

Pittsburgh Regional Transit

Pittsburgh, PA

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JOB DETAILS
SALARY
$52,300–$78,400 Per Year
JOB TYPE
Full-time, Employee
SKILLS
1st Level Support, Analysis Skills, Communication Skills, CompTIA A+, CompTIA Network+, Computer Hardware, Computer Maintenance, Computer Science, Corporate Policies, Customer Relations, Customer Support/Service, Desktop PC, Driver's License, Hardware Installation, Hardware Repair, High School Diploma, Identify Issues, Information Technology & Information Systems, Microsoft Excel, Microsoft Internet Explorer Browser, Microsoft Outlook, Microsoft PowerPoint, Microsoft Windows Operating System, Microsoft Windows System Administration, Microsoft Word, Network Connectivity, PC Software, Problem Solving Skills, Software Administration, Software Installation, Software Porting, TCP/IP (Transmission Control Protocol/Internet Protocol), Team Player, Telephone Triage
LOCATION
Pittsburgh, PA
POSTED
18 days ago
Pittsburgh Regional Transit is seeking an Infrastructure Support Technician to participate in the inspection, set-up, installation, maintenance, problem diagnosis, and repair of computer hardware, and related peripherals, including software installation for Port Authority of Allegheny County d/b/a Pittsburgh Regional Transit (PRT). Identifies, analyzes, troubleshoots and resolves client technical service requests and basic network connectivity issues with Network or Internet. Works as a team member to collaboratively resolve client requests and technical issues with other team members, partners and vendors.

Essential Functions:

• Provide first-line support in the event of PC software/hardware problems to include, but not limited to, supporting users by triaging calls and remotely diagnosing and resolving requests utilizing remote tools while upholding company computer policy and procedure guidelines, as well as recommends new and improved guidelines to ensure compatibility and better service end-users of personal computers. • Installs, configures and troubleshoots current Windows operating systems and other desktop applications. • Maintains software and hardware registration and inventory to provide upgrades, as necessary, and insure appropriate security levels are maintained.



Job requirements include:

• High school diploma or GED • Associate's degree or two (2) years of college in computer science, information technology, or related field from an accredited college or university. Related experience may be substituted for education on a year-for-year basis. • Minimum of three (3) years of' experience in hardware repair, installation, and maintenance. No certifications or licenses required. • Demonstrated ability in the use of Windows, Microsoft Word, Excel, PowerPoint, Outlook, and Internet Explorer. • Professional and effective communication skills. • Customer-oriented approach to problem solving issues regarding the PC. • Valid PA driver’s license.

Preferred Attributes:

• A + certification • Network+ certification. • Experience with VMware (virtualization) software suite. • Knowledge of TCP/IP and troubleshooting.



We offer a comprehensive compensation and benefits package. Interested candidates should forward a cover letter (with salary requirements) and resume.

EOE
Apply on Company Website

https://careers.portauthority.org

About the Company

P

Pittsburgh Regional Transit