Information Technology_USA - USA_Enterprise Architect

Location:

Canton, MASS

Salary Range:

Competitive and commensurate with experience

Introduction

We are seeking a skilled professional to join our cross-functional team that addresses high-severity incidents across applications, infrastructure, and integration. The ideal candidate will proactively collaborate to identify root causes and implement permanent solutions, maintaining uptime, reducing business impact, and strengthening stakeholder trust. This role involves delivering services across Change, Incident, and Problem Management with contributions to IT Strategy, including automation, self-healing, and knowledge creation using AI/Gen-AI.

Required Skills & Qualifications

• Applicants must be able to work directly for our company on W2
• Bachelor’s/Master’s degree with 10 years of experience in the healthcare payer domain
• Strong understanding of Applications IT infrastructure, databases, and related technologies
• Experience with ITSM protocols, with knowledge of frameworks like ITIL being highly beneficial
• Excellent verbal, written, and interpersonal skills to communicate complex technical information to both technical and non-technical audiences
• Ability to lead and motivate diverse teams under pressure and make critical decisions
• Strong analytical skills to diagnose issues and develop effective solutions
• Ability to manage multiple incidents and tasks simultaneously

Preferred Skills & Qualifications

• Experience in driving automation, self-healing, and knowledge creation using AI/Gen-AI
• Experience in leading post-mortem meetings to capture lessons learned and ensure proper transition to problem management
• Proven track record of owning and resolving repeating issues permanently

Day-to-Day Responsibilities

• Lead and drive cross-functional teams to troubleshoot major incidents and restore services quickly
• Manage and guide technical support and engineering teams during an incident
• Investigate underlying causes of incidents to prevent future recurrences
• Collaborate with teams to implement permanent fixes and improve processes

Company Benefits & Culture

• Inclusive and diverse workplace culture
• Opportunities for professional growth and development
• Comprehensive benefits package

For immediate consideration please click APPLY to begin the screening process with Alex.