Information Technology Service Desk Specialist
Eliassen Group
New York, New York
Onsite in New York, NY
Our client requires an onsite Information Technology Service Desk Specialist to support end users with Windows and Mac systems, mobile devices, and AV equipment. The role emphasizes responsive ticket handling, device imaging and deployment, and inventory management while contributing to enterprise initiatives.
Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $27.00 to $32.00/hr. w2
Responsibilities:
- Respond to user requests by phone, email, in person, and via remote access.
- Update the team on ticket progress and resolve issues in a timely manner.
- Provide computer + mobile device support to employees.
- Maintain AV equipment and conduct daily walkthroughs of conference rooms.
- Image laptops and desktops for deployment.
- Manage hardware and software inventory.
- Assist with enterprise-wide technology projects.
- Document processes, procedures, and issue resolutions as requested.
- Work onsite on weekdays and provide after-hours support when needed.
Experience Requirements:
- Experience supporting Windows and Mac endpoints, including configuration, setup, maintenance, and troubleshooting.
- Experience with ticketing workflows and timely incident resolution.
- Experience imaging and deploying laptops and desktops.
- Experience supporting mobile devices in a corporate environment.
- Experience maintaining AV equipment and supporting conference room technology.
- Experience managing hardware and software inventory.
- Ability to provide onsite and occasional after-hours support.
noreply@eliassen.com
, 781-808-2924) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group’s use of these tools, including AI tools, as part of the application and hiring process.W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
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.About the Company
Eliassen Group
Eliassen Group is a leading strategic consulting company that provides business and IT services for our clients as they seek to transform and execute strategies that will drive exceptional outcomes. Leveraging over 30 years of success, we focus on professional services, talent solutions, and life sciences. Eliassen Group offers local community presence and deep networks. We are committed to positively impacting the lives of our employees, clients, consultants, and the communities in which we operate.
Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.