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Information Technology - Business/Systems Analyst Application Support Lead

Artech LLC

Montvale, NJ

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JOB DETAILS
SALARY
$60–$65 Per Hour
LOCATION
Montvale, NJ
POSTED
30+ days ago
I am a recruiting consultant with Artech, and I am hoping I can help you find the perfect next opportunity for your career goals. You could very well be happy in your present role but might be looking for a more challenging project or maybe you want to explore opportunities outside your comfort zone. I am currently recruiting for a Business/Systems Analyst – Application Support Lead for one of our direct clients in the US. Below are the specs for the role:
 
Job Title: Business/Systems Analyst – Application Support Lead
Work Location: Montvale, NJ 07645 (Hybrid Onsite)
Duration of Assignment: 6+ Months
Pay Rate Range: $60.00/hr to $65.00/hr on W2
Job Description:
Responsibilities
-Lead day-to-day operations of the Application Support and Operations team, ensuring timely and accurate ticket triage, troubleshooting, and resolution.
-Collaborate with a team of other Support Analysts (both onshore and offshore).
-Act as the escalation point for complex incidents, performing hands-on troubleshooting and root cause analysis as needed.
-Collaborate closely with Microsoft other vendors and internal engineering teams on Azure performance, environment stability, and release management.
-Review and analyze logs, daily performance reports, and service metrics to ensure consistent application uptime and SLA adherence.
-Maintain strong communication and coordination across business, technical, and vendor teams.
-Implement best practices for incident, problem, and change management (ITIL).
-Drive continuous improvement across the support function — process automation, proactive monitoring, documentation, and knowledge sharing.
-Report KPIs, trends, and operational insights to leadership.
Qualifications
  • At least 6+ years of experience in Application Support, Production Operations, or Technical Service Management, including 3+ years in a leadership or management capacity.
  • Bachelor’s degree in Computer Science, Information Systems, or related discipline
  • is preferred
  • Strong understanding of Microsoft Azure architecture, monitoring, and operational tools.
  • Technical proficiency in .NET / C#, SQL Server, and IIS/WCF/Windows-based application environments.
  • Hands-on ability to review logs, write SQL queries, and interpret system performance data.
  • Prior experience managing offshore support teams and coordinating global operations.
  • Excellent written and verbal communication skills; ability to interface effectively with vendors, engineers, and business stakeholders.
  • Knowledge of ServiceNow, Application Insights, and ITIL-based processes.

About the Company

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Artech LLC