Information system technician
Snelling Albuquerque
Albuquerque, NM
To assist in providing technical support for a variety of hardware, software and peripheral equipment to upgrade existing hardware and software; to correct reported hardware and/or software problems; and to perform a variety of technical tasks relative to assigned areas of responsibility.
Diagnose and recommend corrective actions to remedy software and/or hardware problems
Participate in the planning, implementation and installation of new systems based upon City and user needs
Receive and analyze requests for services; coordinate with staff members to fill requests.
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: Related education and experience may be interchangeable on a year for year basis
Bachelor’s degree from an accredited college or university with major coursework in information systems, computer science or a related field, plus one (1) year of information systems experience.
30 hours per week
- Maintain and install computer hardware
- Maintain local area network systems
- Resolve personal computer hardware and software problems
- Configure user-level system hardware, software, and network equipment
- Maintain communications systems between departmental personal computer and network systems and other Library computer systems
- Resolve technical hardware and software issues
- Resolve hardware and software problems
- Supporting voice-related systems including conferencing systems
- Perform computer hardware/software related repairs including refreshing the operating system
- Investigate and resolve computer software and hardware problems
- Provide technical support for routine user hardware and software problems
- Configure network-based software (operating systems, applications systems) and hardware systems to address voice, video and data services
- Operate, maintain, and support software/ hardware systems
- Configure and troubleshoot desktop systems, workstations, servers and network issues
- Install and configure hardware and software in systems
- Assist in installation, maintenance and support of end-point network hardware, software, and operating systems
- Provide software and system troubleshooting and support
- Provide technical support for all Enterprise systems, including hardware and operating systems
- Provide installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware
- Troubleshoot servers and network-related equipment