Info Tech Spec II
University of Utah
Salt Lake City, UT
JOB DETAILS
SALARY
$53,000–$63,000 Per Year
JOB TYPE
Full-time, Employee
SKILLS
Apple Macs, Apple iPad, Cellular Telephone, Customer Support/Service, Desktop Administration, Desktop PC, Documentation, Fishing, Fitness, Flexible Spending Accounts, Higher Education, ITIL (IT Infrastructure Library), Identify Issues, Information Technology & Information Systems, Laptop PC, MCSE - Microsoft Certified Systems Engineer, Mac Operating System, Microsoft Windows Operating System, Microsoft Windows System Administration, Needs Assessment, Network Configuration Management, Network Routing, On Call, Operating Systems, Printers, Problem Solving Skills, Process Development, Project Tracking, Restaurant, Retail, Software Administration, Software Licenses, Sports, Systems Administration/Management, Team Player, Technical Support, Technology Analysis, Time Management, Tuition Fees, Typing, Wireless Communications
LOCATION
Salt Lake City, UT
POSTED
1 day ago
Info Tech Spec II
Job Summary
Information Technology Specialist II
We are seeking a dedicated and skilled Info Tech Specialist to join our team. This on-site position requires a professional who is adept at providing exceptional end-user customer service ensuring timely and effective resolution of technical issues, and technical support for both Mac and PC environments. The ideal candidate will have excellent troubleshooting skills, and a solid understanding of network fundamentals.
This is an ON-SITE position.
About UIT: University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U's Chief Information Officer and is responsible for many of the U's shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.
About the University of Utah: Located in Salt Lake City, the U is the flagship institution of the State of Utah's system of higher education, home to arts and museum venues and a member of the BIG-12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities.
The University of Utah offers a comprehensive benefits package for eligible employees including:
- Excellent health, dental, and wellness coverage at affordable rates
- 14.2% retirement contributions
- Generous paid leave time
- 11 paid holidays per year
- 50% tuition reduction for employees after completing probationary period, and spouse, and dependent children after three years
- Flex spending accounts
- Free transit on most UTA services
- Employee discounts on a variety of products and services including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel
- Professional development opportunities
- A wellness program to promote health and quality of life
- Learn more about the great benefits of working for University of Utah: benefits.utah.edu
For more information regarding how our salary and benefit offerings impact the overall compensation here at the University of Utah, please see our Total Compensation Calculator: https://www.hr.utah.edu/comp/totalcomp.php
Responsibilities
Information Technology Specialist II
• Image, configure, deploy and support desktop, laptop, iPad, software/operating systems, disk storage connectivity, etc.
• Configure and support conference room and other technologies for specialized areas of support.
• Configure and support plotter and other printers.
• Manage and setup shared licensing software.
• Manage and maintain Microsoft Windows and Mac OS systems.
• Track and document problems, issues, settings and solutions for IT systems.
• Review and create system process and procedure documentation.
• Perform inventory and retirement processes.
• Assess IT and technology needs, offering improvements and solutions as necessary.
• Utilize device management systems and approved standards and processes.
• Utilize the department ticketing system to track work tickets and time.
• Troubleshoot client, systems for problem resolution.
• Assist with network documentation, configuration, routing and securing.
• Work as a team member as well as autonomously.
• Travel on and off campus locations using personal vehicle for IT support and equipment transport.
• Follow University and departmental processes, procedures, guidelines, etc.
• On call support and maintenance activities. Expected to be available outside of normal business hours for client needs, events, server, desktop or system upgrades or updates which need to be completed outside of normal business hours.
• Other duties as assigned.
Physical Requirements and Level of Frequency that may be required
Environment: Will require lifting, bending, and repetitive desk work such as typing, and long-term sitting.
Nearly Continuously: Sitting, hearing, listening, talking.
Often: Repetitive hand motion (such as typing), walking bending, reaching overhead, lifting and carrying equipment.
Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).Department may hire employee at one of the following job levels:
Information Technology Specialists, II: Requires a bachelor's (or equivalency) + 4 years or a master's (or equivalency) + 2 years of directly related work experience.
Preferences
• 5 years of computer support related experience.
• ITIL Foundations Certification.
• A+ MCSE, or other applicable certifications.
• Microsoft Windows and Mac OS troubleshooting.
• Automated Device Management experience.
Special Instructions
Requisition Number: PRN44297B
Full Time or Part Time? Full Time
Work Schedule Summary: Monday – Friday, 8 a.m. – 5 p.m. with on call responsibilities for after hours, weekend, holidays, etc.
Department: 01555 - UIT INFRASTRUCTURE & OPS
Location: Campus
Pay Rate Range: $53,000-$63000
Close Date: 5/18/2026
Open Until Filled:
To apply, visit https://utah.peopleadmin.com/postings/196682
jeid-7dae9479a6e38a4b8475a67f9401607a
About the Company
U
University of Utah
The state’s oldest and largest institution of higher education, the University of Utah is the flagship university of the state. The University offers more than 100 undergraduate and 90 graduate degree programs to more than 31,000 students (23,500 undergraduate and 7,500 graduate). The University is noted for its high research profile, its diversity of ideas and people, its stunningly beautiful setting and the warmth, friendliness, and collegiality of its faculty staff, and students. Imagine yourself working in a collaborative, creative, respectful environment where everyone’s contribution is needed and appreciated – University of Utah!
COMPANY SIZE
1,500 to 1,999 employeesINDUSTRY
Education
FOUNDED
1850
WEBSITE
http://www.utah.edu/