Industrial Field Service Technician

#Tech-Pro-Admin-01

INDUSTRIAL FIELD SERVICE TECHNICIAN

Summary of Role

Responsible for delivering demand and scheduled field service, warranty service, and system start-up to existing and new customers worldwide. This role involves analyzing component and system malfunctions, supporting customer repair efforts, or implementing repairs directly. Work is primarily on legacy and new products, with some non-company equipment. Regular engagement with hydraulic and electrical engineering teams is required to provide customer support and technical feedback, along with promoting the sale of upgrades for existing and competitive installations.

Essential Responsibilities & Duties

• Travel to customer sites to provide service for hydraulic/electrical equipment as requested (domestic and optional international).
• Diagnose problems with customer equipment and work with relevant departments to provide timely and efficient solutions.
• Operate computer-based diagnostic equipment for hydraulic and electronic systems.
• Develop service reports and other documentation; complete, maintain, and process all paperwork in a timely manner.
• Understand the functionality and internal operations of hydraulic systems, including variable servo-controlled pumps, fixed displacement pumps, proportional valves, and solenoid valves, to diagnose and troubleshoot potential issues.
• Troubleshoot and resolve issues related to hydraulic systems, ensuring proper functionality.
• Read, interpret, and troubleshoot from hydraulic schematics to diagnose and repair equipment efficiently.
• Communicate with customers to help them understand how to properly use products.
• Participate in or conduct customer training sessions to facilitate the customer education process.
• Stay informed about new technology, developments, and procedures within the hydraulics industry.
• Review customer installations to identify opportunities for upgrades and improvements.
• Provide feedback to engineers regarding technical issues encountered by customers, helping to improve overall quality and customer satisfaction.
• Travel and/or work in facilities/shops as needed, in addition to customer site visits, to support operations.

Minimum Qualifications

• HS Diploma/GED or equivalent combination of education and experience.
• Minimum 5 years of mechanical/electrical experience.
• Proficient in Microsoft Office.
• Strong experience in hydraulically operated machinery: service, analysis, troubleshooting.
• Ability to troubleshoot complex hydraulic systems (pumps, valves, circuits).
• Ability to read and interpret hydraulic schematics and basic electrical drawings.
• Strong communication skills to work with customers and teams.
• Effective listening skills to act as "Voice of the Customer" and provide feedback.
• Ability to travel up to 75% (domestic and optional international).
• Valid driver's license.
• Successful completion of background check, drug screening, and driving record check.

Preferred Qualifications

• Fluid power technology or related educational background.
• Experience with variable servo-controlled pumps, fixed displacement pumps, proportional valves, and solenoid valves.
• Familiarity with forging, aluminum extrusion, or forming presses.

Physical Demands & Work Environment

• Work performed in shop and field environments (non-air-conditioned, exposure to noise, dust, fumes).
• Ability to work in harsh environments (rain, snow, heat, heights).
• Lift up to 50 lbs.
• Bending, stooping, sitting, standing, walking, climbing ladders/stairs/man lifts >10ft.

Training Requirements

• General safety training.
• Customer-specific safety training.
• ISO 9001 and applicable procedures.

Personal Protective Equipment (PPE)

• Safety glasses.
• Steel-toe or composite-toe shoes.
• Gloves, aprons, shields, and goggles (task-specific).
• Hard hats (mandatory in forge/steel forming environments).
• Safety vests.
• Ear protection.
• Long-sleeve clothing.
• Cut-resistant gloves.

Why Join Us

As a leader in high-performance hydraulic solutions, we offer a collaborative environment where innovation, reliability, and continuous improvement drive success. Employees are empowered to own their work while receiving strong support for professional development, safety, and career growth.

About Traverse City, MI

Located in Northern Michigan, Traverse City is renowned for its beautiful landscapes, including stunning lakes and outdoor recreational opportunities. The city offers a vibrant community with a rich cultural scene, making it an attractive place to live and work.