Independent Supports Coordinator Mentor

Immediate Opening - Applicants are encouraged to apply early to be considered for the next round of interviews.

Independent Support Coordination Mentor

                Wayne, Michigan

Pay Rate: Based on Experience

Status: Full-Time | Non-Exempt

CLS offers a competitive and comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Generous paid time off and paid holidays
• Retirement plan with employer contribution
• Mileage reimbursement for work-related travel
• Paid onboarding, training, and professional development
• Life insurance and disability coverage
• Employee Assistance Program (EAP) and wellness resources
• Supportive team environment with strong supervision and collaboration
• Opportunities for career growth and advancement

Position Summary

The Independent Support Coordination Mentor ensures high-quality, self-directed services within the Wayne County division by guiding Independent Support Coordinators in implementing Person-Centered Planning and Self-Determination principles. This role provides mentorship, oversight, and technical support to maintain compliance with MDHHS requirements, while promoting Real Life Quality Outcomes for individuals served. Responsibilities include budget development, quality assurance, stakeholder engagement, and adherence to regulatory standards.

Key Responsibilities

Customer Service & Outreach

• Address stakeholder concerns and ensure timely follow-up.
• Represent CLS at community events, schools, and conferences to promote Self-Determination principles.
• Foster positive relationships and deliver exceptional customer service.

Person-Centered Planning & Budget Oversight

• Monitor planning processes and ensure accurate, timely IPOS documentation.
• Assist with individual budget development and Medicaid compliance.
• Review and track budgets, resolve discrepancies, and support utilization management.

Leadership & Mentorship

• Provide guidance and training to Independent Support Coordinators.
• Facilitate monthly training sessions and maintain a qualified ISC network.
• Oversee documentation compliance and reinforce organizational standards.

Quality Improvement & Compliance

• Develop and monitor systems for service quality and regulatory compliance.
• Participate in audits, corrective action planning, and policy development.
• Represent CLS in hearings and grievance processes as needed.

Qualifications

• Bachelor’s degree in Human Services (required).
• Minimum 1 year experience with intellectual/developmental disabilities; QIDP status required.
• Supervisory experience preferred.
• Strong knowledge of Person-Centered Planning, Self-Determination, and ISC models.
• Excellent communication, organizational, and computer skills.

Additional Requirements

• Extensive travel: valid driver’s license and insurance required.
• Ability to work flexible hours and maintain accurate documentation.
• Completion of mandatory training and ongoing professional development.

Why Join CLS

• Mission-driven work that truly makes a difference
• Supportive leadership and team culture
• Meaningful community impact
• Competitive pay and benefits aligned with the West Michigan market

Community Living Services is an Equal Opportunity Employer.