Engagement Type:
Contract
Short Description:
The Helpdesk Data Entry Analyst at IDOH plays a critical role in supporting public health initiatives by ensuring accurate and timely data entry while providing exceptional customer service.
Complete Description:
This position serves as a key link between technology and end-users, assisting healthcare providers, public health staff, and other stakeholders in resolving system-related issues.
Ideal candidates will have a strong background in
data entry,
customer service, and attention to detail to maintain clean, reliable health data. The role requires excellent communication skills, problem-solving abilities, and a commitment to supporting public health systems and workflows.
Key Responsibilities:- Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality.
- Investigate and resolve duplicate patient records and incorrect merges in the immunization registry.
- Utilize data tools and matching algorithms to identify and correct data integrity issues.
- Document all support interactions in the ticketing system and maintain accurate logs.
- Provide guidance to users on best practices for data entry and record management.
- Assist in testing system updates and enhancements.
Required / Desired Skills
| Skill | Required / Desired | Amount | of Experience |
| Experience in a helpdesk or healthcare support role | Required | 4.5 | Years |
| Experience with deduplication tools, data matching, or record linkage techniques | Required | 4.5 | Years |
| Excellent communication and customer service abilities | Required | | |
| Knowledgeable with ticketing systems (e.g., ServiceNow) and Microsoft Office Suite | Required | | |
| Strong analytical and problem-solving skills | Required | | |
| Familiarity with immunization information systems | Highly desired | | |
| Experience working with state or local public health departments | Nice to have | | |
| Understanding of HIPAA and data privacy regulations | Nice to have | | |
A
Abacus Service Corporation