IN-DOA-State Procurement Agency Support Administrator

Job ID: 799216

Position: Procurement Agency Support Administrator

Location: 402 W Washington St, Indianapolis, IN 46204

Client: IN-DOA

Duration: 8 Months (Possibility of extension)

Hybrid

• Position is hybrid - 4 days in office required, Friday ability to work remotely. (If contractor prefers 5 days on-site this is available.)
• Position is anticipated to last through 01/31/2027.
• Initial interviews with be via Teams; 2nd round interviews will require in-person attendance.

Job Description:

• The State Procurement Agency Administrator will play a key role in supporting procurement processes by performing critical administrative tasks and providing resolution support. Key responsibilities include:
• Conducting basic contract reviews to identify and address Personally Identifiable Information (PII) concerns.
• Preparing and posting contracts, requests for quotes (RFQs), and related documentation to online platforms in accordance with agency standards.
• Handling support tickets and phone calls to assess, research, and resolve issues or inquiries raised by requestors.
• Collaborating with requestors to provide guidance and resolution for procurement-related tasks or challenges.
• Maintaining organized records and ensuring compliance with relevant policies, procedures, and timelines.
• Providing excellent customer service and ensuring clear communication with internal and external stakeholders.

Skill Requirements:

• Attention to Detail: Strong focus on accuracy, particularly when reviewing contracts for PII or other sensitive information.
• Procurement Knowledge: Familiarity with procurement processes, contract management, and public sector regulations is highly desirable.
• Problem-Solving Skills: Ability to assess issues, conduct research, and develop practical solutions.
• Technical Proficiency: Comfortable using online platforms to post contracts and handle documentation; familiarity with relevant software/tools is a plus.
• Communication Skills: Excellent verbal and written communication abilities to assist requestors effectively and professionally.
• Organizational Skills: Ability to manage multiple tasks and prioritize effectively to meet deadlines.
• Customer Service Orientation: Commitment to providing high-quality support and assistance to stakeholders.
• Legal Awareness: Basic understanding of PII and how to manage sensitive information in compliance with legal and organizational guidelines.

Preferred Qualifications:

• Previous experience in procurement, contract management, or a related field.
• Knowledge of state procurement policies and procedures.
• Experience in ticketing systems or customer service platforms.

Required skills:

• Previous experience in procurement, contract management, or a related field.
• Experience in ticketing systems or customer service platforms.
• Knowledge of state procurement policies and procedures.
• Degree or coursework in business administration, business management, public administration or finance.
• Exp w/research, problem solving, troubleshooting via multiple resources to assist with data clean up and quality for both ticket support and contracts.
• Strong problem-solving skills to assess, research and resolve procurement related issues effectively.
• Strong organizational and communication skills.
• Background in legal studies.
• Prior experience working with Service Now.
• Data visualization (Power BI) experience.
• Template creation, inventory module, item catalog management experience (People Soft v9.2)