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Implementation Specialist

Rainier Recruiting

New York City, NY

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JOB DETAILS
SALARY
LOCATION
New York City, NY
POSTED
18 days ago

Founding Implementation Specialist

Location: New York, NY (Hybrid – 3 days in office)

Compensation: $115,000 – $150,000 base + equity

About the Opportunity

We’re partnering with a fast-growing, venture-backed startup that is transforming how businesses automate complex operational workflows using artificial intelligence. The company has raised significant venture funding and is experiencing rapid customer growth across the U.S.

As the organization continues scaling, they are hiring their first Implementation Specialist to build and own the customer onboarding experience from the ground up. This is a high-impact role working directly with the founding team to ensure new customers successfully implement the platform and begin realizing value immediately.

If you enjoy working with customers, solving technical onboarding challenges, and helping shape processes at an early-stage company, this is a unique opportunity to have a major influence on customer success and product feedback.

What You’ll Do
  • Own the end-to-end onboarding process for new B2B SaaS customers, primarily serving small and mid-sized businesses.
  • Lead 3–5 onboarding sessions per day, guiding customers through technical configuration and platform setup.
  • Assist customers with technical integrations such as email systems, financial accounts, and other operational tools.
  • Act as a project manager during implementation, coordinating with customer stakeholders including operations leaders, executives, and technical teams.
  • Serve as a product expert, explaining system capabilities, integrations, and security considerations to build trust with clients.
  • Identify onboarding friction points and provide feedback to product and engineering teams to improve the implementation experience.
  • Develop scalable onboarding practices and documentation as the customer base grows.

What We’re Looking For

Experience
  • 3+ years of experience in a customer-facing implementation, onboarding, or solutions role at a B2B SaaS company
  • Experience managing multiple customer implementations simultaneously in a fast-paced environment
  • Background working with SMB customers is strongly preferred
  • Experience in high-growth technology companies, particularly in fintech, payroll, or similar operational software environments, is a plus

Skills
  • Experience supporting technical integrations or system configurations (such as email, APIs, DNS, or similar tools)
  • Strong project management skills with the ability to coordinate across multiple stakeholders
  • Excellent communication and presentation abilities when working with customer leadership teams

Personal Traits
  • Highly organized and detail-oriented
  • Customer-first mindset with strong relationship-building skills
  • Comfortable working in fast-moving startup environments where processes are evolving
  • Proactive communicator who can drive timelines and follow up effectively

Additional Details
  • Location: New York City (hybrid – 3 days in office)
  • Compensation: $115K – $150K base salary
  • Equity: Competitive startup equity package
  • Employment type: Full-time
  • Visa sponsorship: Not available

Why This Role is Unique
  • Join a well-funded startup at an early stage of growth
  • Be the first hire dedicated to customer implementation
  • Work directly with founders and leadership
  • Help design and scale the entire onboarding process as the company grows

If you’re excited about helping customers successfully adopt cutting-edge technology while building scalable processes at a rapidly growing startup, we’d love to connect.

Who is Rainier Recruiting? 

Rainier Recruiting is a boutique, award winning national staffing agency and executive search firm. Using an approach that “treats every candidate like an executive search”, we offer positions in contract-to-hire, Full-Time, and executive search. Named the #1 Best Workplace in Washington State in 2022, recognized as a ClearlyRated Best of Staffing firm, and identified as a top recruitment firm by multiple business journals, Rainier Recruiting is fast becoming a respected company. We are no longer the “best recruiters you have never heard of”. Rainier Recruiting is also proud to share our clients have a 93% repeat business rate. Rainier Recruiting is an equal opportunity employer and service provider and does not discriminate on the basis of race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and for the candidates we represent. We engage in socially conscious business practices and believe that diverse, equitable, inclusive, and non-biased talent and recruitment processes are foundational to the success of every organization that we partner with. 

About the Company

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Rainier Recruiting