Find JobsSalary EstimateCareer AdviceUpload ResumeEmployers / Post JobProfileMessage Center

Implementation Specialist

PMAM Corporation

Dallas, TX

Apply
JOB DETAILS
SALARY
$80–$85 Per Year
JOB TYPE
Full-time, Employee
SKILLS
Analysis Skills, Best Practices, Business Analysis, Business Skills, Change Management, Communication Skills, Consulting, Cross-Functional, Customer Relations, Customer Relationship Management (CRM), Customer Satisfaction, Customer Service Management, Customer Training, Documentation, Establish Priorities, Follow Through, Identify Issues, Multitasking, Onboarding, Process Improvement, Product Engineering, Requirements Management, Risk Analysis, Root Cause Analysis, Sales Management, Sales/Support Engineering (SE), Service Level Agreement (SLA), Software Administration, Systems Administration/Management, Time Management, Training/Teaching, Validation Testing
LOCATION
Dallas, TX
POSTED
9 days ago

Position – Implementation Specialist

Job type - Fulltime

Location – Dallas, TX 75240 (Work from Office)

 

Role Summary

We are seeking a technically strong, client-facing Implementation Specialist to lead onboarding, configuration, and ongoing support of a SaaS platform used by municipalities, law enforcement agencies, and public-sector organizations.

This role requires ownership of the full implementation lifecycle, from requirements gathering and system configuration through go-live, training, and post-launch support. The ideal candidate has strong analytical capabilities, experience working in SaaS environments, and hands-on exposure to SQL for troubleshooting and data validation.

This is not a development role, but technical depth and system-level understanding are essential.

 

Key Responsibilities

Implementation & Configuration

  • Lead end-to-end SaaS implementations for public-sector clients from kickoff through go-live
  • Translate client operational requirements into system configuration
  • Manage multiple active implementations while maintaining structured timelines
  • Identify and reduce bottlenecks in implementation cycles

Technical Analysis & Data Validation

  • Write and execute SQL queries to support troubleshooting and data validation
  • Assist with data mapping, validation, and user acceptance testing
  • Investigate system behavior and perform root cause analysis when issues arise

Client Onboarding & Training

  • Deliver structured onboarding sessions and remote training to municipal and law enforcement users
  • Develop user guides, documentation, and configuration best practices
  • Support clients during early adoption to ensure a stable transition

Technical Liaison & Ongoing Support

  • Act as the primary liaison between public-sector clients and internal product or engineering teams
  • Coordinate issue resolution and manage escalations professionally
  • Provide ongoing support and recommend process or configuration improvements

 

Required Qualifications

  • 4+ years of experience in SaaS implementation, systems analysis, or technical client support
  • Strong experience writing and interpreting SQL queries
  • Experience supporting configurable enterprise or SaaS platforms
  • Client-facing experience in structured or regulated environments
  • Ability to manage multiple projects simultaneously

 

Preferred Qualifications

  • Experience working with public-sector, municipal, or law enforcement clients
  • Exposure to ETL processes, data validation, or system integrations
  • Familiarity with CRM or workflow-driven platforms
  • Experience improving implementation timelines or operational efficiency

About the Company

P

PMAM Corporation