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Implementation and System Support Specialist

Consolidated Electrical Distributors

Irving, TX

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JOB DETAILS
LOCATION
Irving, TX
POSTED
30+ days ago
Summary

Job title: Implementation and System Support Specialist

Job ID: 202596070003

Department: Implementation

Location: TX-Irving


Description

Summary:


Consolidated Electrical Distributors, Inc. is seeking an energetic and talented Implementation and Support Specialist to assist our Profit Center management to implement and maintain customer facing technologies. These technologies include e-commerce storefronts, marketing web sites and various mobile applications. Once initial implementation has been completed, this position will extend their support to assist local management to fully adopt and support their customer facing technology.







Successful candidates will have experience implementing IT technologies. Candidates must have the ability to quickly grasp strategic goals of management and develop, manage and execute plans to meet the desired goals.


Reports to: Product Owner

Minimum Qualifications:


• Bachelor’s degree in MIS, Computer Science, IT or Project Management or related fields


• Minimum of 2 years work experience leading software implementations, performing small-project management and/or developing and conducting end-user training


• Experience with end-user customer support and system administration


• Excellent oral and written communication skills to interact effectively with field users, product teams and management group


• Ability to work and communicate independently; and demonstrated ability to use good judgement


• Experience with Microsoft Office and collaboration tools


• Experience working with development teams and using support ticketing system(s)


• Experience selling technology solutions to management and end-users is a plus








Preferred Qualifications:

N/A

Working Conditions:

This position operates in a professional office environment and is largely a sedentary role.

Supervisory Responsibilities: No

Essential Job Functions:


• For assigned Profit Center locations:


Develop plans with Profit Center management to implement and support customer facing technologies


Implement customer-facing applications, which will include planning, configuration, technical support and training


Provide ongoing technical support, adoption guidance for customer facing technologies


When required, assist Profit Center management and sales engineers to assist customers to adopt the technologies. This may require one-on-one assistance or campaign/event planning and execution.


Troubleshoot and resolve issues reported by Profit Centers and end-users


Generate and, where necessary, escalate support cases to product development teams


Provide on-going consultation to Profit Center management on assigned technologies


• Support IT Product Owners by helping with collection of feedback


• Assist IT management to develop formal processes and procedures for this support organization









CED is an Equal Opportunity Employer - Disability | Veteran

Benefits:

Benefits available for this position are:


+ Insurance - Medical, Dental, Vision Care for full-time positions


+ Disability Insurance


+ Life Insurance


+ 401(k)


+ Paid Sick Leave


+ Paid Holidays


+ Paid Vacation


+ Health Savings Account (HSA) and matching


+ Teledoc

About the Company

C

Consolidated Electrical Distributors

  • # 97 on Fortune’s “America’s Privately Held Companies” List
  • 600 facilities nationwide and 50 in Southern California
  • Customer-base ranges from contractor, industrial, major film studios, municipalities, Universities to any commercial end-users of electrical products.
  • Wholesale Electrical Distributor working with international manufacturers such as Sylvania, Square D, Philips, General Electric, Hubbell, and many others
  • Specializing in lighting products, solar power products, automation and general electrical supplies
  • The Trainee path will teach you our business and how to be successful in sales, sales management, and operations management as well as administrative functions
  • Make decisions for your success by having the benefit of working for a large company while working within the scope of a small-business where you can contribute and make a difference
  • Monday-Friday workdays; daytime hours. No weekends.
  • Salary plus full-benefits including paid holidays, paid vacation, training bonuses, 401K program and profit-sharing
  • Industry leading company that works off three principals: “Service, Reliability and Integrity”

COMPANY SIZE
5,000 to 9,999 employees
INDUSTRY
Wholesale Trade/Import-Export
FOUNDED
1957
WEBSITE
http://www.cedcareers.com/