ICHRA Client Manager

The ICHRA (Individual Coverage Health Reimbursement Arrangement) Client Manager is responsible for managing and supporting Gallagher Benefit Services (GBS) clients who utilize ICHRA solutions. This role involves providing tailored insurance solutions, ensuring compliance with regulations, and delivering exceptional client service. The ICHRA Client Manager will act as the primary point of contact for clients, coordinating with internal teams and external stakeholders to ensure seamless implementation and ongoing management of ICHRA plans.

Client Relationship Management:

• Serve as the primary contact for clients utilizing ICHRA solutions.
• Build and maintain strong relationships with clients to understand their needs and goals.
• Provide proactive communication and updates regarding plan performance, compliance, and industry trends.

ICHRA Plan Implementation:

• Collaborate with clients to design and implement tailored ICHRA plans that align with their organizational goals.
• Coordinate with internal teams to ensure smooth onboarding and setup of ICHRA solutions.
• Educate clients on ICHRA regulations, eligibility requirements, and plan options.

Compliance and Risk Management:

• Ensure all ICHRA plans comply with federal and state regulations, including ACA (Affordable Care Act) requirements.
• Monitor changes in legislation and provide guidance to clients on necessary adjustments to their plans.
• Develop strategies to mitigate risks and reduce the total cost of risk for clients.

Client Support and Problem Resolution:

• Address client inquiries and resolve issues related to ICHRA administration, employee enrollment, and claims processing.
• Provide ongoing support to clients, ensuring their satisfaction and retention.
• Act as a liaison between clients and insurance carriers or third-party administrators.

Strategic Planning and Reporting:

• Analyze client data to identify trends and opportunities for improvement in plan performance.
• Prepare detailed reports and presentations for clients, highlighting key metrics and recommendations.
• Collaborate with clients to develop long-term strategies for organizational wellbeing and employee benefits.

Collaboration and Teamwork:

• Work closely with Gallagher’s internal teams, including sales, account management, and compliance specialists, to deliver comprehensive solutions.
• Participate in team meetings and contribute to the development of best practices for ICHRA management.

Required:

• Bachelor's degree and 3 years related experience OR High School Diploma/GED and 8 years related experience required.
• License required.

Preferred:

• Professional designation such as Chartered Property Casualty Underwriter (CPCU), Certified Insurance Counselor (CIC) or Associate in Risk Management (ARM) preferred.
• Excellent sales capabilities; outstanding verbal and written communication skills.
• Experience in ICHRA plans or similar reimbursement arrangements.
• Strong knowledge of health insurance regulations, including ACA compliance.
• Analytical and problem-solving abilities
• Proficiency in Microsoft Office Suite (Excel, Power Point, Word) and CRM tools.
• Ability to manage multiple clients and projects simultaneously.

Behaviors:

• Position requires excellent communication skills.

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We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Hereto review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.