HVAC Inside Sales Representative

Sunshine Air Conditioning is a rapidly growing, residential heating and cooling company whose mission is to provide total home comfort and reliability by creating, restoring, and maintaining essential home systems by delivering the highest value products and exceptional service to our customers. We believe in accountability, integrity, innovation, transparency, and loyalty. We perform HVAC Service, Maintenance, Replacements, and New Construction Installation. We are pleased to share that we also now perform full electrical services as well as water heaters and water treatment services. Visit www.SunshineAC.com to learn more! We are proud that we have a 4.9-star Google rating with over 4,700 reviews! And we just opened our second location in the Groveland/Clermont area!

We are looking for an experiencedInside Sales Representative to join our team and report to our newest location in Groveland/Clermont. Qualified candidates will have a proven track record of attendance, hard work, initiative, ambition, compassion, and empathy. To learn more about us please visit our website at: https://sunshineac.com/core-values/

Pay Rate: Blended compensation structure with expected earnings between $60,000-$100,000 annually; $20-$28 hourly plus commission and bonus; hourly rate based on experience

Job Schedule: Typical schedule is M-F, 8:00am - 4:30pm

Job Summary:

This role is responsible for generating sales opportunities and providing exceptional customer service to homeowners. Your excellent communication skills, persuasive abilities, and product knowledge will be vital in converting leads into satisfied customers. Working closely with the HVAC & Electrical sales teams, you will play a pivotal role in achieving and exceeding sales targets.

Why work for us? Sunshine Air Conditioning is a family-oriented company that takes pride in treating our team like family. Our close-knit group enjoys celebrating each other's birthdays, work anniversaries, and achievements. As a member of the Sunshine team, you can enjoy the following benefits:

• Health Insurance (we cover employee's premium)
• Dental Insurance
• Vision Insurance
• Life Insurance (we cover the premium for a $25,000 policy for the employee)
• Other supplemental insurance available
• On-the-Job Training
• Paid PTO (including vacation and 6 major holidays)
• 401k, with up to 4% Company match
• End of the year Employee Appreciation Dinner
• Opportunities for overtime
• Gift card on birthday
• Company-provided branded uniforms, vehicle, tablet, and cell phone

Key Responsibilities:

• Proactively make outbound calls to follow up on leads, answer questions, and convert prospects into customers.
• Respond promptly and professionally to inbound customer inquiries via phone, email, and online channels.
• Engage with homeowners, understanding their service needs, and recommending suitable HVAC, plumbing, or electrical solutions.
• Develop and maintain a deep understanding of our products, services, and pricing structures to confidently address customer queries.
• Build rapport and establish trust with customers by delivering exceptional customer service and addressing their concerns.
• Collaborate closely with the sales teams to coordinate customer appointments and ensure a smooth sales process.
• Provide accurate and detailed information about products, services, promotions, and pricing to customers.
• Maintain customer records, update the CRM system, and track sales activities to ensure accurate reporting.
• Achieve and exceed sales targets and quotas, contributing to the overall success of the sales team.
• Continuously learn and stay up to date on industry trends, product knowledge, and sales techniques through training and professional development opportunities.
• Collaborate with the marketing team to support sales campaigns, promotions, and lead generation initiatives.
• Work with the service and installation teams to ensure seamless customer experiences and satisfaction.
• Contribute to the continuous improvement of sales processes and customer service initiatives.

Required Qualifications, Knowledge & Skills:

• Proven experience in inside sales, preferably within the residential service industry.
• Excellent communication skills, both verbal and written, with the ability to effectively engage with customers.
• Strong customer service orientation, with a passion for delivering exceptional customer experiences.
• Persuasive and influential with the ability to handle objections and close sales.
• Detail-oriented with strong organizational and multitasking skills.
• Ability to work independently, manage time effectively, and prioritize tasks.
• Proficiency in using CRM software and other sales tools.
• Technical knowledge of HVAC, plumbing, or electrical systems is a plus.
• Goal-oriented mindset with a drive to achieve and exceed sales targets.
• Positive attitude and a willingness to learn and adapt in a fast-paced environment.

Sunshine Air Conditioning is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.