HVAC CSR

About Reliance Heating and Air ConditioningReliance Heating and Air is a proud third generation, family-owned HVAC company established in 1984. We are proud to have the trust of many Phoenix home and business owners to do the highest-quality work with a pleasant and professional attitude.

We are looking for an HVAC CSR professional to join our team. If you have top-notch customer service and administrative skills and have attention to detail. We spend more of our awake hours at work than we do at home, so it matters where you punch in! Reliance is an incredible place to work with multiple opportunities for individual growth as well!

Daily Responsibilities Include, But Are Not Limited To:

• Answer and triage all incoming calls, emails and text messages in a prompt, friendly, manner
• Perform outbound calls to existing customers and maintenance members
• Assist Lead Dispatcher with daily call count goals;
• Maintain accurate and detailed customer records, following company and software guidelines;
• Gather, analyze and organize reports on different aspects of customer data that is needed to perform specific work duties and for review at weekly admin meetings;
• Filing and other miscellaneous administrative duties;
• Track min/max quantities of inventory and supplies in the office, placing necessary restocking orders with vendors and maintaining organization for inventory and supplies;
• Complete all assigned software and customer service training on a regular basis to keep up to date with changes and to continue fine tuning skills.

If this sounds like an intriguing position for you, please apply to come join our team!

Work Hours: Monday-Friday 40 hours/wk. (time varies based on season)

Pay Scale: $20-22/hr. DOE, plus performance pay

What We Offer You:

• Health, dental and vision insurance with United Health Care
• Additional insurance, such as short-term disability, available as an add-on
• 401k benefits with 100% match up to 3% available for immediate contribution; fully vested after 2 years
• 7 Paid holidays
• 40 Hours front loaded sick time available to use after 90 days
• Paid vacation after 1 year of employment
• An amazing newly remodeled facility to work in
• Company outings for employees and families
• Team Building events

Requirements:

• High school diploma or equivalent
• Desire to perform at a high standard
• 1+ years' experience in administrative and/or customer service
• Advanced customer service skills: good communication both written and verbal; ability to show empathy and compassion to distressed customers.
• Strong interpersonal skills
• Energetic personality

Preferred Qualifications:

• Experience working in the HVAC industry or other trades
• Experience working with Service Titan software, or equivalent CRM software