Human Resources Generalist

REPORTS TO
Senior Director of Administration (SDA)

ABOUT THE POSITION
We are seeking a proactive, collaborative, and detail-oriented Human Resources Generalist to
support a wide range of human resources functions across the employee lifecycle. This mid-level
role is ideal for a self-starter who is passionate about people, process improvement, and fostering
a positive, inclusive workplace culture. You will work closely with the Senior Director of
Administration (SDA) and staff across the organization to ensure a welcoming, equitable, and
compliant work environment while taking ownership of key HR areas including employee relations,
talent acquisition, HR compliance and process improvements.

KEY RESPONSIBILITIES
Employee Experience & Engagement
• Serve as the primary point of contact for employee relations and non-escalated conflict
resolution, collaborating closely with leadership on related matters
• Facilitate conversations regarding performance issues, conduct regular check-ins, draft
corrective action forms and performance improvement plans (PIPs), collaborate with supervisors to
monitor progress, and meet with employees to review development and improvement milestones
• Manage the full offboarding process, including conducting exit interviews, collecting feedback,
ensuring return of organizational property, processing final paperwork, and coordinating final pay
and benefits. Maintain compliance with legal and organizational requirements throughout the process
• Partner with the SDA to facilitate performance management cycles and support employee
development planning

Talent Acquisition & Onboarding
•Manage full-cycle recruitment process from job posting to offer, including candidate sourcing, screening, and interview coordination, reference checks, background check process, while managing the Applicant Tracking System
•Partner with hiring managers to define role requirements and selection criteria and assist in creating evaluation rubrics to ensure consistency and fairness in the hiring process
•Lead and coordinate onboarding efforts, focusing on document management, general orientation facilitation, and collaboration with hiring managers to implement effective onboarding plans that create a smooth and welcoming new‑hire experience.
•Maintain accurate candidate and onboarding records in Paychex

HR Operations & Compliance
• Maintain and audit employee records and documentation in compliance with legal and organizational standards
• Partner with the Senior Director of Administration to manage leave of absence programs, accommodations, and compliance reporting

Policy & Process Improvement
• Collaborate with the SDA to review, develop, and implement HR policies and procedures to ensure
compliance and alignment with organizational goals
• Identify opportunities and implement solutions to elevate HR service delivery
• Stay informed on HR trends and recommend best practices

Payroll and Benefits
• Provide limited backup support to the Senior Director of Administration for biweekly payroll by reviewing timesheets, verifying key employee data, and performing basic deduction and benefits checks. Assist with vendor coordination on routine questions or minor discrepancies as needed.
• Collaborate with SDA to coordinate annual open enrollment and benefits education initiatives

REQUIREMENTS
• High degree of self-awareness, with the ability to recognize personal strengths and limitations.
• Demonstrated accountability, including ownership of tasks, follow‑through, and proactive communication when challenges arise
• Self-starter with strong initiative, able to work independently, anticipate needs, and drive tasks forward without constant supervision
• Exercises excellent judgment and decision‑making skills, especially when handling confidential or time‑sensitive HR matters
• Strong interpersonal skills, with the ability to navigate diverse personalities and maintain professional boundaries
• Emotional intelligence, including the ability to remain calm, balanced, and objective in high‑pressure or emotionally charged situations

KEY QUALIFICATIONS AND CHARACTERISTICS
•3–5 years of progressive HR experience, with demonstrated ownership of key HR functions and people operations
•Knowledge of muti-state employment laws, and has the initiative to seek guidance and support as appropriate,
•Demonstrates knowledge of HR operations and best practices across key HR functions
•Proficient in managing employee relations issues, leading investigations, and providing timely resolutions
•Demonstrates full‑cycle recruitment experience, including sourcing, screening, interviewing, and coordinating onboarding activities for a variety of roles across the organization
•Ability to handle sensitive and confidential information with care and discretion
•Comfortable working in a collaborative, mission-driven environment
•Proficiency with Human Resources Information Systems (HRIS) and productivity tools (e.g., Microsoft Office)
•Familiarity with Applicant Tracking Systems (ATS)

PREFERRED QUALIFICATIONS
•HR certification (e.g., PHR, SHRM-CP) is a plus, but not required
•Experience working in a nonprofit, mission-driven, or multisite organization.
•Familiarity with Paychex

SPECIAL REQUIRMENT/ PHYSICAL DEMANDS/ WORKING CONDITIONS
•Some travel may be required for events and training.
•Flexibility in meeting demands and remaining positive during interactions is essential.
•Flexibility in working hours is appropriate for HR related matters
•Successfully complete the staff Befriender training.
•Operates successfully independently but functions well as a member of a team.

SALARY & BENEFITS
Annual salary ranges from $72,000 to $86,000 and will be set based on experience and skill set.

• Employer matched 401(k) Plan (Safe Harbor Match- 100% up to 3%, plus 50% from 3-5%)
• Short and Long-Term Disability coverage as well as Life Insurance- Premium paid by Samaritans
• Life Insurance coverage on individual employee benefit at a maximum of $100,000
• Health (85% of premium covered by Samaritans for individual plan), Dental (90% of premium covered by Samaritans for individual plan) and Vision insurance
• Healthcare FSA and Childcare DCA, Commuter Benefits and Employee Assistance Program
• Paid Family Medical Leave benefits- Premium paid by Samaritans
• Generous Vacation (New hires start with 10 days), Sick (8 days) and Personal Time Off (5days)
• 14 paid holidays per calendar year
• Hybrid work schedule (2 days required in office/week) plus 6 fully remote work weeks
• Mileage Reimbursement: Provided for work-related travel to off-site trainings, conferences, and meetings
• Employee $300 professional development budget yearly 

ABOUT SAMARITANS
Samaritans, Inc. is a Massachusetts-based suicide prevention organization that offers free, confidential, and nonjudgmental services to all who need them. Each day, Samaritans answers hundreds of calls and texts through the 988 Suicide & Crisis Lifeline and Hey Sam, a peer mental health support textline for young people. Samaritans also offers support groups for those affected by suicide and training so anyone can learn to help those in crisis. Since 1974, Samaritans has answered more than 3.5 million calls and texts; educated 200,000 people to prevent suicide; supported 24,000 suicide loss survivors; and trained 6,500 volunteers to provide compassionate support.

HOW TO APPLY
Please send your resume, compensation requirements, and brief cover letter* explaining
your interest in the position, and how you learned about this opportunity.

Samaritans is an Equal Opportunity Employer.
*Applications that are missing a resume or cover letter may not be considered
To learn more about Samaritans, please visit: www.samaritanshope.org
Disclaimer: During the course of the interview, we may inquire about sensitive topics, including
the applicant's connection to suicide. We approach these questions with the utmost respect and
understanding, recognizing the potential emotional impact they may have. Participation in answering
such questions is entirely voluntary, and applicants are encouraged to skip any inquiries that they
find uncomfortable. The purpose of these questions is solely to gather relevant information for the
assessment process, and all responses will be handled with confidentiality and sensitivity. If at
any point an applicant feels distressed or uncomfortable, they are encouraged to communicate their
concerns to the
interviewer or withdraw from answering specific questions.