Human Resource Manager

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Kaimana Beach Hotel

The Human Resources Manager is responsible for assisting the Director of Human Resources with a variety of Human Resources functions. He/she will be responsible for ensuring accurate and timely payroll processing and reporting in accordance with Highgate Hotel’s policies and procedures and to lead all recruitment for all positions in a timely manner, accurate and timely completion of paperwork, the understanding and enforcement of company policies, and assisting with benefits and workmen’s compensation duties. This role will also oversee employee training and development initiatives, ensuring all required training is completed and supporting a culture of continuous learning across the property.

Fundamental Requirements

• Conduct prescreening interviews.
• Maintain new hire, termination, transfer and promotion logbook.
• Audit hours worked in payroll reports for eligibility of benefits.
• Monitor and maintain Leave of Absence log.
• Monitor Workman’s Compensation claims, complete First Report of Injury and Employers Report of Industrial Injury.
• Answer questions regarding 401K Plan, vacation and benefits (insured and noninsured).
• Enter payroll information on computer (wage information, changes).
• Utilize and maintain time and attendance systems to process daily, weekly, bi-weekly, semi-monthly and monthly payroll and related information to include, but not limited to, input/export payroll hours; modify payroll information (rates, address, status, etc.); record miscellaneous earnings/deductions, etc.
• Review and ensure accuracy and appropriateness of all payroll input and output.
• Monitor, prepare and communicate financial reports in accordance with Highgate Hotel’s requirements, meeting various due dates, i.e., daily labor, tip, month-end, overtime reports, etc.
• Maintain a working knowledge of current payroll-related laws and regulations.
• Prepare and input all required payroll journal entries.
• Keep supervisor informed of any unusual events and/or deviations of policies or procedures.
• Respond to governmental inquiries upon receipt. (garnishment, unemployment claims, OSHA, etc.)
• Prepare and place recruitment advertising.
• Process paperwork for terminating employees.
• Lead Safety Training and safety program across the property.
• Ensure compliance with all HR and related Loss Prevention SOP’s.
• Lead Highgate Hotel Orientation – explain benefits, conduct tour of property.
• Coordinate, track, and support all employee training programs, including onboarding, compliance training, departmental training, and ongoing development initiatives.
• Partner with department leaders to identify training needs and ensure consistent delivery of training service standards. Conduct Training Skills Workshops (Train the Trainer) and ensure that managers and supervisors are following the principles of this training in conducting regular departmental training.
• Maintain training records and ensure all required certifications and compliance trainings are completed on time.
• Support the creation or improvement of training materials, tools, and resources to enhance employee learning.
• Research new training materials and supplies that might enhance our training procedures and provide value to our employees; develop new training programs.
• Write articles and take pictures for property newsletter.
• Assist with special projects; plan employee events (meetings, picnics, parties).
• Assist with Disciplinary Actions & Investigations.
• Compile Turnover Report, copy and distribute.
• Service Culture Training, Guest Service Standards, Management & Leadership Skills, Interviewing Skills, Make Your Mark, Train the Trainer, Performance Management, Safety, and Preventing Sexual Harassment.

Education & Experience: 

• At least 2 year of progressive Human Resources experience in a hotel or a related industry required.
• Previous supervisory responsibility preferred.
• College course work in related field helpful
• High school diploma or equivalent required.

Physical requirements:

• Long hours sometimes required.
• Sedentary work – Exerting up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

General Requirements

• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.