HRIS Technician I, II, or III

Doyon, Limited's mission is to continually enhance our position as a financially strong Native corporation to promote the economic and social well-being of our 20,000+ shareholders. We provide exceptional career opportunities for individuals who value professionalism, collaboration, and a commitment to excellence. We understand the importance of treating our employees well and the impact motivated employees have in helping us succeed in our vision to be the leader in all we do.

COMPREHENSIVE BENEFITS PACKAGE: 

Doyon, Limited offers a highly competitive benefits package that makes up a significant portion of an employee's total compensation. Eligible employees may participate in the following benefits (these details are for informational purposes only and are subject to any policy or plan changes):

• Paid Time Off (PTO)
• Paid Holidays
• Medical Insurance
• Dental & Vision Insurance
• Flexible Spending Accounts (FSA) & Health Savings Accounts (HSA)
• Life insurance
• Short and Long-Term Disability
• 401(k) Plan & Employer Match
• Profit sharing
• Employee Assistance Program
• Tuition Assistance

JOB SUMMARY: Under the direction of the HRIS Manager, the HRIS Technician (Level I, II, or III) supports the Human Resource Information Systems (HRIS) environment for the Doyon Family of Companies. This position provides system support, reporting, documentation, training, and customer service related to HR systems such as UKG Pro, UKG Workforce Management, iCIMS, and other HR applications.

The level at which the position is filled will be based on qualifications and experience, with increasing responsibility, independence, and technical leadership at higher levels.

HRIS Technician I

The HRIS Technician will carry out daily responsibilities in support of the systems comprising the Human Resource Information System (HRIS).  This position specifically focuses on providing help desk support and assistance with HR systems and projects. A knack for problem-solving, initiative and attention to detail are key to success in this role.

HRIS Technician II:

Independently supports HRIS operations, resolves more complex system issues, develops reports and documentation, assists with training, and serves as a lead resource for defined HRIS functions. Provides guidance to HRIS Technician I staff.

HRIS Technician III:

Serves as a senior technical resource and subject matter expert for HRIS systems. Leads system initiatives, supports implementations and upgrades, develops standards and advanced reporting, mentors other HRIS staff, and partners closely with HR leadership on strategic HRIS projects.

ESSENTIAL FUNCTIONS:

All Levels

• Provide customer-focused support for HRIS and related HR systems
• Respond to, track, and resolve help desk requests
• Support recruitment, onboarding, payroll, benefits, performance, and training systems
• Maintain data integrity, accuracy, and confidentiality
• Create, update, and run HRIS reports
• Prepare and distribute HRIS communications
• Develop and maintain system documentation and standard operating procedures
• Support HR Service Center, shareholder outreach, and employee development initiatives as needed
• Perform other duties as assigned

Additional Responsibilities – Technician II & III

• Investigate and resolve complex system issues and recommend solutions
• Track help desk trends and identify improvement opportunities
• Develop and maintain training materials and user guides
• Serve as a functional lead for specific HRIS modules or tools
• Assist with HRIS implementations and enhancement projects
• Maintain HRIS intranet and SharePoint resources

Additional Responsibilities – Technician III

• Serve as technical lead and escalation point for HRIS issues
• Lead or support system upgrades, integrations, and testing
• Develop advanced reports, dashboards, and data analysis
• Establish HRIS standards and best practices
• Mentor and train HRIS Technician I and II staff
• Partner with HR leadership on strategic HRIS initiatives

REQUIRED QUALIFICATIONS:

HRIS Technician I

• High School diploma or GED
• One (1) year of experience using computer applications
• One (1) year of customer service experience
• Knowledge of Microsoft Office Suite
• Ability to handle sensitive and confidential information

HRIS Technician II

• Two (2) years of HRIS or related system experience
• Two (2) years of customer service experience
• Two (2) years of experience using Excel
• Knowledge of Microsoft Office Suite
• Experience handling sensitive and confidential information

HRIS Technician III

• Four (4) or more years of progressively responsible HRIS experience
• Advanced experience supporting enterprise HR systems
• Strong analytical, documentation, and problem-solving skills
• Demonstrated ability to lead projects and mentor staff

PREFERRED QUALIFICATIONS (All Levels):

• Experience with UKG Pro, UKG Workforce Management, and/or iCIMS
• Help desk or technical support experience
• Experience creating procedures and system documentation
• AA/AS degree in a computer-related field or equivalent combination of education and experience
• Advanced Excel or reporting experience

WORKING ENVIRONMENT: The majority of work is performed in a professional office setting with a wide variety of people with differing functions, personalities and abilities.

PHYSICAL DEMANDS: The work is generally sedentary, requiring routine walking, standing, bending and carrying items weighing less than forty pounds. [Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions]

REASONABLE ACCOMMODATION: It is Doyon’s business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

PREFERENCE STATEMENT: Doyon grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments

A review of this position has excluded marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities. 

This job description is not an employment agreement or contract, implied or otherwise, other than an "at will" relationship. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.