HR Technology Analyst
Johnson Service Group
Chattanooga, TN
JOB DETAILS
SALARY
LOCATION
Chattanooga, TN
POSTED
30+ days ago
Johnson Service Group (JSG) is a nationally recognized professional staffing firm, and we are recruiting for an experienced HR Technology Analyst to work on a long-term contract basis.
Hourly Rate: $65.45 p/h (time and a half for overtime)
Citizenship: U.S. Citizenship is required
Client Location: Candidate must reside within Chattanooga or Knoxville, TN.
This role will be 75% REMOTE for the right individual.
Residency: Local or Regional candidates are highly preferred
Target start date: 2/24/2026
Duration: 12 months
Hours: 8:00 am 5:00 pm, Monday Friday
Knowledge/Skills/Abilities
- You MUST have experience in ServiceNow HR Service Delivery (HRSD)
- A bachelors degree is required with at least 1 year of recent ServiceNow HRSD experience.
- Strong knowledge of IT management within HR
- Strong knowledge of MS Office products
- Strong knowledge of relevant HR Systems, preferred tools
- Knowledge of IT product design and configuration
- Knowledge of change management and identifying impacts
- Knowledge of configuration, system maintenance, and testing
- Good conceptual skills
- Strong organizational skills
- Ability to flex and adapt to changing data needs
- Ability to work with confidential information and maintain confidentiality
Job Specific Competencies
- Agile Thinking
- Analytical Aptitude
- Cross-Functional Teaming
- Customer Service
- Design Thinking
- Digital Mindset
- HR Systems Knowledge
- Problem Solving
- Specialist HR Knowledge
- Workforce Analytics & Data Analysis
Job Description/Duties:
- Promotes a people-first culture throughout the respective organization; exhibits and encourages exceptional performance and teamwork across the HR&C organization.
- Fosters a culture of accountability, trust, collaboration, development, and results consistent with the short and long-term objectives of the HR&C organization.
- Responsible for ensuring that business-specific requirements are included during product development and coordinating all measures relating to system acceptance.
- Reviews product roadmaps and evaluates the feasibility of new functionality; supports system upgrades by preparing necessary communication and organizing test cycles with system specialists and users.
- Key contributor in maintaining data integrity by monitoring what is requested and input; executes, reviews, and reacts to data audit findings and recommends and initiates corrective action; manages system access and security, and related audits.
- Responsible for system testing, maintenance of interfaces, security roles, and configuration.
- Collaborates with external vendors to ensure data integrity for various HR and payroll processes.
- Manages inter-dependence between internal and external systems, including single and bi-directional data feeds between all HR systems and external vendors, as well as connections with other internal HR&C and IT systems.
- Troubleshoots and analyzes system issues and deficiencies, identifying and recommending solutions.
- Maintains in-depth HR data knowledge and a thorough understanding of how internal and external customers use HR data; identifies and analyzes new data requirements and provides alternatives.
- Ensures data integrity and consistency; understands and complies with internal data retention, retrieval, and disposal policies.
- Monitors and maintains solution center-related system processes.
- performs other job-related duties as assigned.
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About the Company
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