HR Operations Manager

This recruitment is open until filled. Applications received for this opportunity will be reviewed immediately, so your prompt response is encouraged. The hiring manager reserves the right to make a hiring decision at any time during the recruitment process.

The Opportunity:

Reporting to the Human Resources Director, you will manage all operational and consultative activities across all HR disciplines, including but not limited to classification and compensation, recruitment and selection, performance management, personnel investigations, HR policies and procedures, learning and development, and liability prevention. You will also serve as the agency’s Labor Relations Manager, developing, building and maintaining effective working relationships with union representatives and providing expert-level guidance and advice on all aspects of compliance with the collective bargaining agreement.

Some of what you’ll do includes:

• Providing leadership for HR team members in the planning and delivery of sound advice, accurate completion of work, and quality service to our team members, leaders, partners, and customers;
• Providing expert-level advice to agency managers and leaders on highly complex issues, ensuring accurate and consistent application of and compliance with federal and state laws, Washington Administrative Code, agency policies and procedures, and the collective bargaining agreement;
• Providing expert-level labor relations guidance, advice and training to leaders of bargaining unit members;
• Developing, building, and nurturing positive and effective working relationships with union representatives and shop stewards;
• Managing and overseeing all investigatory activities into personnel issues, ensuring the process meets just cause standards;
• Overseeing all aspects of the agency’s recruitment and selection program.

NOTE: After successful completion of the review period and effectively demonstrating the ability to perform work independently, you may be eligible to telework up to two days per week, at the discretion of the Human Resources Director and with a telework agreement in place. The ability to work remotely is dependent on the nature of the tasks and projects assigned and the presence of a remote work environment that is safe and has an appropriate level of reliable connectivity. You must live within a reasonable commuting distance (less than 50 straight-line miles) to the DRS building in Tumwater, WA and must be willing and able to adjust your telework schedule for business needs, to attend mandatory training, etc., at the DRS facility.

What we’re looking for (required qualifications):

• Proven experience providing senior-level advice, guidance and consultation to managers, leaders, and team members in all human resource operational areas. Experience is typically gained from a minimum of five (5) years of full- time professional experience in a Washington state agency.
   
  A bachelor’s degree in human resource management may substitute for up to two (2) years of experience. HR certification (SPHR/PHR, SHRM SCP/CP, PSHRA-SCP/CP) is highly desired;
   
• Demonstrated experience in labor relations, including reading, understanding, interpreting, and applying collective bargaining agreements, as well as providing guidance, advice, and training to managers and leaders of bargaining unit team members. Experience is typically gained through a minimum of two (2) years of full-time professional experience;
   
• Proven experience providing supportive and engaged leadership for a high performing team, including setting goals and expectations, providing effective direction and feedback, promptly addressing issues, and conducting timely performance appraisals. Experience is typically gained through a minimum of two (2) years of full-time professional experience);
  
  
• Demonstrated ability to effectively provide expert-level analytical, problem solving and consultative skills in addressing highly complex human resource issues;
   
• Expert-level knowledge of state and federal employment laws, Washington Administrative Code, agency policies, and human resource practices;
   
• Strong ability to communicate complex, often sensitive information to multiple audiences and to vary messaging depending on the intended recipients; 
  
  
• Demonstrated proficiency with Microsoft Word, Excel, PowerPoint, SharePoint, and Teams (version 2016 or newer); and

Demonstrated proficiency in the following competency areas:

Leading Others
Provides for and fosters a work environment that emphasizes the coaching, development, motivation, recognition, and accountability of others. Sets clear goals and expectations, delegates work appropriately, and values and uses feedback; demonstrates the courage to address performance problems and issues promptly. Treats team members equitably. Is seen as inquisitive and curious about the team’s performance and asks questions to gain further understanding of what the team needs to be successful.

Communication
Effectively conveys information in writing and through the spoken word, using language that is appropriate to both the complexity of the topic and the knowledge and understanding of the audience. Sees communication as a vital component of high performing teams.

Consultation
Employs expertise, credibility, and effective partnering to help customers and/or peers identify, evaluate, and resolve complex or sensitive issues and problems. Demonstrates willingness and initiative in partnering with peers and customers in order to achieve desired outcomes.

Judgment
Displays balanced thinking that combines data-based analysis, experience, and perspective while also considering decision impacts. Effectively weighs alternatives and makes decisions that incorporate facts, opinions, and other relevant information.

Ethics, Integrity, Values, and Trust
Earns the trust, respect and confidence of others through consistent honesty, forthrightness, and professionalism in all interactions. Keeps confidences and admits mistakes. Is seen as being direct and truthful in all situations. Displays extremely high standards of integrity and ethical conduct and models the behaviors expected of others in the organization.

Functional and Technical Skills
Demonstrates a designated level of proficiency in technical skills or knowledge to successfully accomplish the job. Keeps up with current developments and trends in area(s) of expertise.

Learning and Growth
Demonstrates a growth mindset by actively seeking opportunities to learn, improve, and expand capabilities. Displays curiosity about new ideas and perspectives and an openness to innovation, change, and feedback. Takes responsibility for personal learning by identifying and communicating needs and challenges, and applying new knowledge to navigate systems, tools, and processes. Reflects on experiences to identify strengths and areas for improvement, using learning to make government programs and processes more efficient and effective in serving the people of Washington.

Meeting the Needs of Others
Demonstrates empathy, flexibility, and responsiveness when interacting with customers, colleagues, and community members. Understands that others have varied needs and perspectives and adapts communication and actions accordingly. Builds relationships and collaborates to increase access, opportunity, and positive outcomes for all. Balances and considers all parties’ needs when developing solutions, ensuring equity, respect, and service excellence in every interaction.