HR Operations Coordinator

Key Responsibilities:

• Provide frontline support to employees for W-2 access, payroll documents, and general system troubleshooting.
• Guide employees on retrieving W-2 documents from ADP.
• Perform password resets in ADP to restore employee account access.
• Pull and distribute payslips from Workday based on employee requests.
• Respond to inbound phone calls about W-2s and other payroll documents.
• Maintain accurate documentation of all employee interactions and support tickets.
• Escalate complex issues to HR Operations leadership as needed.

Required Skills:

Technical skills:

• Proficiency in ADP for W-2 access, password resets, and troubleshooting.
• Proficiency in Workday for pulling and distributing payslips.
• Proficiency in Microsoft Excel including basic filtering, sorting, and data entry.

Functional skills:

• Strong customer service skills for frontline employee support.
• Ability to handle confidential information with discretion.
• Attention to detail for accurate documentation and issue resolution.

Behavioral skills:

• Strong communication skills for phone interactions and guidance.
• Efficiency in a fast-paced HR operations environment.

Key Details:

• Total Projected Hours: 240 Hours
• Healthcare benefits yes.
• Ready to go background check.
• Less than 1 year experience; associate seniority; no management experience, travel, relocation assistance, commission, bonus, or overtime eligibility.
• Bachelor's degree minimum.