HR Generalist (Harlingen, TX)

GENERAL SUMMARY

Under the general supervision of the HR Manager, the HR Generalist is responsible for supporting the Human Resources function through a variety of administrative, operational, and employee-facing responsibilities. This role provides comprehensive HR support with an emphasis on HRIS management, employee relations, investigations, onboarding, benefits administration, and compliance. The HR Generalist serves as a key contact for employees and management, ensuring HR processes are carried out accurately, professionally, and in accordance with company policy and employment law.

MAJOR RESPONSIBILITIES & DUTIES

HR Operations and Administrative Support

• Perform HRIS data entry, auditing, and personnel file maintenance.

• Support and enhance HR administrative workflows including digital file management and personnel recordkeeping.

• Coordinate and deliver new hire orientation sessions and support onboarding and benefits enrollment processes.

• Manage HR supply inventory and ordering.

Employee Relations & Investigations

• Serve as a first point of contact for employee concerns and complaints; escalate complex matters to the HR Manager as needed.

• Conduct intake for employee relation issues and support in fact-finding, documentation, and investigative activities.

• Prepare investigation summaries and assist in drafting disciplinary documents.

• Partner with supervisors to promote positive employee relations and consistent application of company policies.

Policy Compliance & Interpretation

• Provide basic guidance to employees and supervisors on HR policies, practices, and procedures.

• Ensure compliance with federal and state employment laws including FMLA, ADA, HIPAA, FLSA, EEOC, and workers' compensation.

General HR Support

• Process terminations and support exit procedures.

• Assist with internal audits, reporting, and preparation of HR metrics.

• Provide customer service to employees and supervisors by responding to inquiries in a timely and professional manner.

• Perform other HR duties and projects as assigned.

SKILLS & QUALIFICATIONS

Required Competencies:

• Demonstrates strong judgment, discretion, and ability to maintain confidentiality.

• Excellent interpersonal skills and ability to communicate effectively with employees at all levels.

• Detail-oriented with strong organizational and time management skills.

• Proficient in Microsoft Office (Word, Excel, PowerPoint) and experience with HRIS platforms.

• Knowledge of general HR practices and employment laws; experience in employee relations and investigation processes preferred.

EDUCATION & EXPERIENCE

• Associate degree in Human Resources, Business Administration, or related field and at least 3 years of progressive HR experience

OR

• High School Diploma (or GED equivalent) and 6 years of relevant Human Resources experience, including administrative and employee relations work.

Competency

To perform the job successfully, an individual should demonstrate the following competencies:

• Interpersonal Skills – Maintains confidentiality; Able to interact with a high volume of people; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.
• Verbal Communication – Speaks clearly and persuasively in positive and negative situations; Listens and gets clarification; Responds effectively to questions.
• Written Communication – Writes clearly and informatively; Edits work for spelling, grammar and accuracy; Able to read and interpret written information.
• Problem Solving – Ability to design workable solutions to problems in a timely manner and within an ambiguous environment.
• Reasoning Ability - Apply common sense understanding to carry out instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interest; Supports everyone’s efforts to succeed.
• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Quality – Completes work in timely manner; Works quickly and efficiently. Looks for and implements process improvements.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes and schedules tasks; Develops realistic action plans.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Flexibility to work as required and when needed to address urgent issues.
• Dependability – Follows instructions, responds to management directions; Takes responsibility for own actions; Keeps commitments; Commits to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.