HR/Administrative Center Assistant, Operations & People Support - San Francisco, CA

Overview

If you’re passionate about making a meaningful impact, working in a mission-driven environment, and helping redefine behavioral health crisis care, we invite you to join us at Connections Health Solutions. Together, we’re saving lives and changing the face of behavioral health. 

About Connections 

We’re not just behavioral health people—we’re crisis people.  When individuals need support now, we provide immediate-access behavioral health crisis care that stabilizes, supports, and connects people to the resources they need to continue their recovery. 

Founded by emergency room psychiatrists, our physician-led, data-driven model is backed by more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered critical crisis care to thousands of people during some of the most challenging moments of their lives. Our mission is simple and unwavering: providing immediate care to people in crisis and connecting them to long-term support within their community. 

About the RESET Center, operated by Connections 

Located in San Francisco’s South of Market neighborhood, the RESET Center provides an alternative destination for individuals who are found to be publicly intoxicated (due to alcohol and/or drugs) and would otherwise be transported to the emergency department or jail.  

In collaboration and partnership with local law enforcement and public health agencies, the RESET Center aims to effectively divert intoxicated individuals away from the criminal justice and/or healthcare systems to improve outcomes, reduce systemic burden, and support connection to needed resources within the community.  

Responsibilities

What You'll Do:

The HR/Administrative Center Assistant is a key operational and people-support role at our San Francisco RESET Center. This position serves as the on-site administrative hub, supporting daily facility operations, employee onboarding, and people-related coordination while partnering closely with the Manager of Operations, HR, and Facility teams.

This role is ideal for someone who enjoys supporting people, keeping systems organized, and being the “go-to” person who helps a fast-paced center run smoothly. The HR/Administrative Center Assistant does not own HR or facility strategy, but plays a critical role in execution, coordination, and follow-through—ensuring staff, leaders, and partners have what they need to deliver exceptional care in a mission-driven environment.

This role is well-suited for someone who leads with empathy, discretion, and compassion. As part of a recovery-focused environment, the HR/Administrative Center Assistant interacts with staff, partners, and individuals navigating complex life experiences. A calm, respectful, and people-centered approach is essential to supporting both our teams and the mission of the RESET Center.

Human Resources & People Support

• Coordinate and facilitate Day 1 of onsite New Employee Orientation, ensuring all logistics, materials, and technology are in place.
• Partner with the HR Business Partner and Talent Acquisition team to support onboarding, offboarding, and personnel documentation.
• Support leave management by maintaining local vacation and sick leave calendars and escalating complex issues to HR.
• Assist in resolving employee concerns by escalating appropriately to HR, Employee Relations, and/or the Center Administrator.
• Ensure operational policies, postings, and emergency procedures are up to date and accessible.
• Help plan and execute team engagement and recognition events, including birthdays, milestones, and appreciation activities.

Operational & Administrative Support

• Provide administrative and operational support to the Manager of Operations to ensure daily center operations run smoothly.
• Maintain accurate staff schedules, assist with shift adjustments, and coordinate communication with department leaders to ensure adequate coverage.
  • Assist with auditing and maintaining accurate documentation for staff and operational processes.
• Coordinate meetings, trainings, and special events, including scheduling, logistics, and material preparation.
• Serve as the primary point of contact for internal operational communications.
• Serve as the center’s compliance LMS (Relias) administrator to support new hire training and ongoing compliance.
• Manage and process billing documents and invoices. Ensure that financial and office-related functions are completed accurately and in a timely manner.

Facility & Vendor Coordination

• Partner with the facility team to ensure a clean, safe, and functional environment; conduct fire drills; report and track maintenance issues and work orders.
• Manage ordering and inventory of medical supplies, linens, and housekeeping supplies for the center, ensuring alignment with budget guidelines.
• Liaise with vendors and service providers as directed by the Senior Director of Facilities (e.g., janitorial, security, food services, safety).
• Serve as the primary point of contact for facilities-related vendor coordination, including scheduling and support for on-site visits as needed.

Perform additional duties and special projects assigned by management, supporting the overall function of the facility.

This is a non-exempt position Monday – Friday 8:00 a.m. – 5:00 p.m.

Qualifications

What You'll Bring:

• High School diploma or equivalent
• Must have a minimum of 2 years of proven experience in an administrative, HR support, operations, or office coordination role
• Strong proficiency with Microsoft Office and comfort learning new systems
• Excellent organizational, communication, and follow-up skills
• Ability to manage multiple priorities in a fast-paced environment
• Demonstrated ability to interact with others in a compassionate, respectful, and non-judgmental manner

• Must obtain Overdose Prevention and Narcan Administration training within 30 days of hire

• The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment

It would be great if you had:

• Associate's degree in business administration, Human Resources, Healthcare Administration, or a related field

• Experience in office administration, facilities coordination, or healthcare/social service settings

• Familiarity with HRIS, LMS platforms (e.g., Dayforce, Relias), or scheduling tools

• Experience working with diverse population specially with issues of substance abuse, mental health, criminal background

• Comfort working with diverse populations, including individuals impacted by substance use, mental health challenges, or housing instability

• Lived experience aligned with our mission is valued and welcomed, but not required

What We Offer:

Full-time only:

• Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
• CHS pays for Basic Life, AD&D, Short and Long-Term Disability
• Voluntary Life insurance option for employees and their families
• Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
• Flexible Spending Accounts (health care, dependent care, and commuter benefits for eligible transportation expenses)
• 401k company match after 6 months (50% of deferrals up to 6% of compensation)
• Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays

All employees (Pool, Part-time and Full-time):

• Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
• After 90 days, you are auto enrolled in the 401k Plan

Pay Range: $26.95 per hour – $31.25 per hourActual compensation is based on relevant experience, education, internal equity, and budget.

Connections Health Solutions is proud to be a Second Chance employer.

Inclusion & Equal Opportunity

Connections Health Solutions is an Equal Opportunity Employer.We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, sex, gender identity, national origin, age, disability, veteran status, sexual orientation, or any other protected characteristic.

#INDSF

EEO Statement

Connections Health Solutions is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive and welcoming environment for all employees and applicants.