Housing Assignments and Retention Coordinator
Colorado School Of M
Golden, CO
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JOB DETAILS
SALARY
$74,000–$82,500 Per Year
LOCATION
Golden, CO
POSTED
30+ days ago
Colorado School of Mines
Salary: $74,000.00 - $82,500.00 Annually
Job Type: Full Time
Job Number: JR107135
Location: Golden, CO
Department Information
When the world looks for answers, the world looks to Mines.
Colorado School of Mines is a top-ranked public university solving the grand challenges facing our society, particularly those related to the Earth, energy and the environment. Founded in 1874 with specialties in mining and metallurgy, Mines' scope and mission have continually expanded to meet the needs of industry and society. Today, we are the No. 38 public university in the nation, recognized for our innovation and undergraduate teaching in science, technology engineering and math (U.S. News and World Report, 2023).
Mines graduates are change makers, boundary breakers and problem solvers. Since our earliest days, a Mines education has been and continues to be a transformational opportunity, with one of the strongest returns on investment out there for talented STEM students.
At the same time, Mines faculty members are pushing their fields in new directions, whether that's manufacturing, space resources, quantum engineering, carbon capture or more. Mines was recently classified as a R1 "Very High Activity" research institution by Carnegie, a notable feat for any university but particularly one of our size.
That size - roughly 7,000 undergraduate and graduate students - also translates to a close-knit campus community, where employees have opportunities to get involved in multiple ways, continued professional learning is valued and everyone can make an impact.
Community Alliance groups bring together employees for professional development, networking, and community involvement, and all Mines employees also have access to the wealth of activities happening every day on campus - nationally-renowned speakers, special events and Mines traditions like Engineering Days, just to name a few.
And don't get us started on our hometown. We are located in the heart of Golden, Colorado --with its charming historic downtown and nearby hiking trails - and in close proximity to all that Denver and the Rocky Mountains have to offer. That includes the sunny, high-altitude climate and outstanding outdoor recreation opportunities that make the Denver area an ideal place to live, work and play.
Are you looking for an inspiring, mission-driven workplace where you can contribute to solving the world's problems and educating the next generation of change makers? Are you an individual who values a community where our individual perspectives and experiences enrich the educational and work experience?
Look to Mines.
Description of Job
Join Mines in an exciting leadership role in the Bursar's office!The Assistant Bursar is responsible for managing student accounts and overseeing key financial operations, including billing, tuition, payment processing, and refunds. This position supervises a team of four full-time staff members, ensuring compliance with University, State, and Federal regulations while delivering exceptional customer service to students, parents, faculty, and administrative departments. The Assistant Bursar plays a critical role in ensuring the accuracy, timeliness, and integrity of student financial records.Key responsibilities include coordinating multiple tuition waiver programs, managing external charges such as room and board, administering student tuition payment plans, processing student refunds, and reviewing and improving departmental procedures. The Assistant Bursar is also responsible for ensuring compliance with Payment Card Industry Data Security Standards (PCI DSS) within the Bursar's Office and effectively communicating updated policies and procedures to staff.Competencies for success include:
• Knowledge of accounting and finance principles, practices and procedures.
• Excellent written and verbal communication kills.
• Advanced analytical and problem-solving abilities.
• Proven attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Flexibility and adaptability in response to evolving institutional needs.This work is performed primarily on campus in Golden, Colorado with flexibility for hybrid work based on business need.
Primary Responsibilities Include:
Student Account Management
• Prepares and distributes accurate and timely student billing statements.
• Manages the administration of multiple tuition waiver programs, student refunds, special program charges and adjustments, and room and board charges.
• Oversees the setup and ensures compliance of various student tuition payment plans.
• Develops and implements effective strategies for the collection of delinquent student receivables.
• Performs a range of accounting functions, including student account adjustments, updates to doubtful accounts for write-off, loan reclassification entries, and related financial transactions.
• Supports Financial and Tax Reporting Department with student data to support AR Aging and Collections Analysis
Bursar Office Administration and Systems
• Serves as the primary point of contact for PCI DSS compliance within the Bursar's Office; collaborates with the University's PCI Compliance Officer and IT Security team to complete Self-Assessment Questionnaires (SAQs), risk assessments, and other required documentation.
• Maintains current knowledge of PCI DSS standards and implements necessary procedures to ensure ongoing compliance across all payment operations.
• Assists with the secure setup, user access management, and operation of payment systems and devices, including card readers, online payment portals, and point-of-sale systems.
• Oversees the administration of annual PCI compliance training for all relevant staff.
• Regularly reviews and updates departmental procedures related to payment processing to align with evolving PCI DSS requirements.
• Supports the Bursar in managing the Accounts Receivable (A/R) module within the Banner SaaS system, including running monthly processing jobs and conducting system testing related to upgrades.
• Assists with testing and upgrades of external systems that integrate with the Banner SaaS A/R module.
• Provides support in compiling documentation and preparing reports for external audits and compliance reviews.
• Supports Audit by ensuring transactions and configurations are timely, complete, accurate, and independently verifiable
Customer Service
• Advises students, parents, and third-party sponsors on tuition, fees, and related charges, providing clear and accurate information.
• Manages a high volume of oral and written correspondence with students, parents, sponsors, and collection agencies.
• Collaborates with Financial Aid, Admissions, the Registrar's Office, and other departments to resolve student account issues related to tuition, fees, room and board, and loans.
• Investigates and responds to student account disputes, including validating debts for third-party collection agencies or University Counsel.
• Oversees third-party sponsor receivables and maintains strong working relationships with external vendors.
• Responds to email and telephone inquiries with professionalism and clarity; maintains a broad knowledge of campus departments and services to effectively direct inquiries to the appropriate resources.
Supervision
• Supervises four full-time staff members, providing day-to-day oversight, assigning duties, managing schedules, offering job training, and evaluating performance to ensure high levels of productivity and service.
• Guides staff in addressing inquiries related to accounting entries, tuition and fee charges, waivers, prepaid tuition plans, third-party billing, deferrals, direct deposits, refunds, loans, collections, payment p
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