Housing Administration Specialist (Community Based)

Overview

The Housing Administration Specialist (Community Based) supports the successful operation of Chestnut’s community-based housing programs by completing required documentation, coordinating tenant admissions and transitions, and delivering recovery-oriented services to individuals in supported housing. This role works closely with tenants, landlords, clinical teams, and community partners to promote housing stability, compliance with funder requirements, and positive tenant outcomes. This position is based in Belleville, IL and works Monday through Friday from 8:00 a.m. to 4:30 p.m.

Chestnut Health Systems™ is a leading provider of integrated health care services. Since 1973, Chestnut has grown to more than 800 committed, compassionate employees providing substance use, mental health, and primary care treatment to patients in Illinois and Missouri. We provide fully integrated care for all our patients by combining behavioral health care services with our community-based primary care health centers. Chestnut also conducts research and training throughout the U.S.A.

Responsibilities

• Complete accurate and timely data entry and documentation in accordance with program, agency, and funder requirements, including preadmission paperwork, assessments, consents, progress notes, and housing documentation
• Conduct tenant applicant interviews and coordinate move-ins and move-outs, ensuring all required documentation and registrations are completed
• Maintain tenant records and ensure compliance with income recertification, Housing Quality Standards (HQS), IM-CANS completion, and required reporting timelines
• Coordinate with facilities, purchasing, clinical staff, and external partners to support housing operations and tenant transitions
• Assist in managing tenant and property-related issues, including apartment inspections, landlord or tenant concerns, rent issues, repayment agreements, and facility or system help ticket requests
• Deliver consumer-driven services identified in IM-CANS, including case management, counseling, community support, medication training, and benefit linkage
• Support housing stability by assisting tenants with maintaining safe and clean living environments through modeling, coaching, and hands-on support when needed
• Provide services in locations most conducive to consumer progress, including tenant apartments and community settings
• Promote recovery-oriented and trauma-informed care principles, including hope, empowerment, wellness, and self-directed recovery, using recovery-focused language in all documentation
• Foster positive relationships with landlords, state personnel, referral agencies, and community resources to maintain a favorable program reputation
• Attend required meetings, staffings, supervision, and trainings, including Rule 132 supervision and Chestnut-required CEUsSupport team operations by providing backup and assistance to colleagues as needed
• Maintain confidentiality and security of all organizational, financial, and consumer information
• Perform other duties as assigned to support program and agency goals

Qualifications

• High school diploma or equivalent with five (5) years of experience in social services, housing, admissions, scheduling, screening, or peer support OR
• High school diploma or equivalent with Certified Recovery Support Specialist (CRSS) or Certified Peer Recovery Specialist (CPRS) credential in good standing with the State of Illinois OR
• Bachelor’s degree in any field
• Ability to communicate effectively and calmly with consumers, staff, support systems, and community partners, including in conflict-related or emotionally charged situations
• Proficiency with keyboarding, data entry, and documentation across multiple systems, including electronic health records (EHR) or billing platforms
• General knowledge of standard office procedures and office equipment, including electronic filing and basic word processing
• Valid driver’s license, private automobile insurance, and insurability
• Ability to remain awake, alert, and active throughout the entire work shift

Are you intrigued by this job but don’t meet every single requirement?Chestnut is committed to building a diverse and inclusive workplace. If you’re excited about any of our posted positions but your experience doesn’t line up perfectly, please apply anyway! We’d love to explore the possibilities with you.

Chestnut Health Systems is a leader in the effort to achieve health equity, providing high-quality health and human services in underserved communities. We deliver trauma-informed, fully integrated care by combining behavioral health with community-based primary health care. Chestnut’s research division is nationally recognized for its contribution to evidence-based practices. Our empathic and innovative employees live our mission of making a difference.

EOE – Minorities/Females/Veterans/Disabled. Chestnut welcomes applications from qualified individuals with recovery experience.

The anticipated starting pay for new hires for this position is between $21.00 - $22.00 an hour. There are several factors taken into consideration in determining base pay, including but not limited to: job-related qualifications, skills, education, experience, local market conditions, and internal equity. Check out additional benefits here!