Houseperson

Job Title: HOUSEPERSON

SUMMARY

The Houseperson will clean, restock, and maintain hotel areas as assigned.

ESSENTIAL JOB FUNCTIONS

The position requires the ability to perform the following essential job functions, with or without reasonable accommodation:

• Greets guests and responds to special requests.
• Receives list of assigned rooms/areas from manager and prioritizes workload.
• Checks the inventory of cleaning carts and housekeeping closets and adds any necessary supplies/linens.
• Maintains privacy and security by properly announcing entry and servicing guestrooms as appropriate.
• Thoroughly clean sinks, toilets, urinals, mirrors, tiles, counters, walls, stalls, vents and/or floors with cleaning agents by extending arms over head to reach above areas.
• Thoroughly clean and polish all metal surfaces, applying pressure in repeated motion.
• Clean ashtrays and empty trash.
• Sweeps, vacuums, mops, scrubs, waxes and polishes floors using industrial vacuum cleaners and scrubbing and buffing machines.
• Sometimes using ladders, dusts and washes walls, cleans ceilings, and dusts and polishes light fixtures. Washes and replaces blinds.
• Moves cabinets, boxes, furniture, crates and equipment to clean areas.
• May remove stains from such surfaces as rugs, drapes, walls, and floors using chemicals and cleaning solutions.
• Properly handles lost and found items in accordance with department policies and security procedures.
• Properly use and maintain assigned equipment and supplies to departmental specifications, including vacuums, chemicals, and cleaning aides.
• Properly maintains the daily log, including accounting for completed tasks, tracking issued keys and reviewing the communications log and file on a routine basis.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• At all times projects a favorable image of Northwest x Southern Hospitality to the public.
• Maintains safe working conditions within department and Hotel.
• Performs other duties as assigned by management.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position.

HOURS AND ATTENDANCE

• Up to 40 hours per week with varied and flexible shifts/days, likely to include nights, weekends, holidays, and

SUPERVISORY RESPONSIBILITIES: None

QUALIFICATIONS: The qualifications listed below are representative of those required, but reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. 

Education/Experience: 

• High school diploma or GED preferred.
• Sufficient education and literacy are needed to identify and read product labels and to communicate with guests about job-related needs.
• Ability to read, write, speak, understand, and communicate in basic English preferred.

Knowledge: 

• Working knowledge of the use of laundry chemicals and different formulas, as well as effects on various types of linen preferred.
• Knowledge of chemical cleaning agents and operation of various cleaning equipment.

SKILLS & ABILITIES

• Ability to prioritize and organize work.
• Ability to use telephone/radio communications between manager/supervisor and team members.
• Ability to listen effectively and to communicate with customers and team members.
• Ability to maintain a neat, clean and well-groomed appearance (specific standards available).
• Ability to follow work schedule.
• Ability to remain discreet and respect the privacy of guests.
• Ability to perform consistent work to the highest of standards.
• Ability to lift, bend, stoop, push or pull heavy loads, and stand for long periods of time.
• Ability to push and/or pull wheeled carts weighing up to 150 lbs.
• Ability to extend arms, scrub, bend, stoop, and stand and walk public areas for extended periods of time.
• Ability to understand and follow directions and perform job functions under limited supervision.

Language Skills: Multilingual ability is not required, but a plus.

Mathematical Skills: None

Computers & Equipment:  None

PHYSICAL AND MENTAL DEMANDS OF POSITION, INCLUDING ENVIRONMENT

• The physical environment requires the team member to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions.
• Requires lifting bundles of linen weighing up to 50 lbs.
• This position is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push, and pull items.
• The position requires manual dexterity, auditory and visual skills; and the ability to follow written and oral instructions and procedures.
• Prolonged periods standing and walking and frequently pulling, pushing, and bending.
• Must be able to lift 50 pounds at times.
• Willingness to work a rotation seven-day work cycle with various shifts.
• Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, and team members.
• OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety.
• Normal routine involves no exposure to blood, body fluid or tissue, but exposure or potential for exposure may occur.

OTHER REQUIREMENTS

An individual may not be hired or transferred to a job or continue in a job if currently employed if they do not satisfy the following job requirements. These requirements cannot be waived by supervisors. 

• None