Housekeeping Supervisor-Hampton Inn Colchester by Hilton
Blue Sky Hospitality Solutions
Colchester, VT
Job Title: Housekeeping Supervisor
Location: Hampton Inn Colchester by Hilton
Department: Housekeeping
Reports To: Executive Housekeeper / General Manager
Position Summary
The Housekeeping Supervisor is responsible for overseeing daily housekeeping operations to ensure guest rooms, public areas, and back-of-house spaces meet Hampton Inn by Hilton brand standards. This role supports team productivity, quality assurance, and guest satisfaction by supervising housekeeping staff, conducting inspections, and ensuring efficient workflow.
Key Responsibilities
Operations & Quality Control
Supervise and coordinate daily activities of Room Attendants, Housepersons, and Laundry staff
Inspect guest rooms, public areas, and facilities to ensure cleanliness and brand compliance
Ensure adherence to Hilton brand standards and property SOPs
Monitor room status updates and coordinate with Front Desk for room readiness
Ensure proper use of cleaning chemicals and equipment
Team Leadership
Train, coach, and support housekeeping staff to maintain high performance
Assist in scheduling staff based on occupancy and business needs
Conduct daily pre-shift meetings to communicate priorities and expectations
Address employee concerns and escalate issues as needed
Productivity & Cost Control
Monitor housekeeping productivity (minutes per room, labor hours)
Assist in controlling labor costs while maintaining service quality
Ensure proper inventory levels of linens, supplies, and amenities
Support inventory counts and ordering processes
Guest Experience
Respond promptly to guest requests and service issues
Ensure VIP rooms and special requests are handled with attention to detail
Promote a clean, safe, and welcoming environment for all guests
Compliance & Safety
Ensure compliance with OSHA standards and hotel safety procedures
Maintain proper key control and lost & found procedures
Report maintenance issues promptly to Engineering
Qualifications
High school diploma or equivalent required
Minimum 1–2 years of housekeeping experience, preferably in a hotel setting
Prior supervisory experience preferred
Knowledge of Hilton or similar brand standards is a plus
Skills & Competencies
Strong leadership and team management skills
Attention to detail and quality standards
Ability to work in a fast-paced environment
Good communication and problem-solving skills
Basic computer skills (PMS systems preferred, e.g., OnQ)
Physical Requirements
Ability to stand, walk, bend, and lift up to 25–50 lbs
Ability to work flexible schedules, including weekends and holidays
Work Environment
Fast-paced hotel environment
Frequent interaction with guests and team members
Indoor work with exposure to cleaning chemicals
Why Join Us?
At Hampton Inn by Hilton, we are committed to delivering exceptional guest experiences while creating a supportive and inclusive workplace. Join our team and grow your career with one of the world's leading hospitality brands.