Housekeeping Manager

Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy’s portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal’s Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026. 

Viceroy Santa Monica, CA

The Housekeeping Manager supports the Director of Housekeeping in overseeing daily housekeeping operations to ensure guest rooms, public areas, and back-of-house spaces meet Hyatt brand standards for cleanliness, safety, and service excellence. This role supervises staff, maintains quality control, and ensures an exceptional guest experience.

Operational Leadership

• Assist in managing daily housekeeping operations for guest rooms, suites, public areas, and laundry.
• Conduct daily inspections to ensure compliance with Hyatt cleanliness and brand standards.
• Ensure employees are in compliance with appropriate regulations, practices and procedures.
• Monitor room readiness and coordinate with Front Office for efficient room turnover.
• Support scheduling to ensure adequate staffing levels based on occupancy forecasts.
• Ensure proper use and maintenance of cleaning equipment and supplies.

Staff Supervision & Training

• Supervise room attendants, housepersons, and laundry attendants.
• Train new hires on Hyatt service standards, safety procedures, and cleaning protocols.
• Provide coaching and feedback
• Foster a positive team environment aligned with Hyatt’s culture and values.
• Assist in onboarding and retention of housekeeping staff.

Quality Control & Guest Satisfaction

• Perform routine room inspections and public area audits.
• Address guest complaints promptly and professionally and follow up to ensure guests satisfaction.
• Ensure VIP rooms and special requests are handled accurately.
• Maintain high standards of presentation and cleanliness.

Inventory & Budget Management

• Monitor inventory levels of linens, amenities, and cleaning supplies.
• Participate in monthly inventory counts.
• Ensure proper handling of lost & found procedures.

Safety & Compliance

• Ensure compliance with OSHA, local health regulations, and Hyatt safety policies.
• Enforce chemical handling and workplace safety procedures.

Required Qualifications

• High school diploma or equivalent (Hospitality degree preferred).
• 2–4 years of housekeeping experience;
• Strong leadership and organizational skills.
• Must be able to work independently and simultaneously manage multiple tasks
• Knowledge of cleaning procedures, equipment, and chemicals.
• Ability to work flexible schedules including evenings, weekends and holidays.
• Proficiency in property management systems (e.g., Opera preferred).

Physical Requirements

• Must be able to lift up to 50 lbs.
• Must be able to bend, stoop, squat and stretch.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, listening and hearing ability and visual acuity.
• Must be able to walk and stand for extended periods of time up to four (4) hours. 

Core Competencies

• Strong Leadership & Team Collaboration
• Attention to Detail
• Time Management
• Guest Service Excellence
• Problem-Solving
• Strong Communication Skills

Grooming

All colleagues must maintain a neat, and well-groomed appearance (specific standards will be provided)

Viceroy Hotel Group is a leading hotel company that combines desirable location, unique design, destination dining and personalized service that touches the heart and soul of our guests. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success. EOE

This posting in no way states or implies that these are the only duties to be performed by the colleague occupying this position. Colleagues will be required to perform any other job-related duties assigned by their supervisor.

Viceroy will consider qualified applicants, including those with criminal history, in a manner consistent with local "Fair Chance" ordinances.