Housekeeping Inspector

Job Title: HOUSEKEEPING INSPECTOR

 SUMMARY

The Housekeeping Inspector will inspect hotel guestrooms, bathrooms, corridors and public space. The Inspector will clean, restock, and maintain hotel rooms as assigned.

ESSENTIAL JOB FUNCTIONS

The position requires the ability to perform the following essential job functions, with or without reasonable accommodation:

• Greets guests and responds to special requests.
• Inspect the cleaning of guest rooms to achieve a high level of cleanliness and guest satisfaction.
• Work with and train room attendants to ensure daily tasks are complete timely and accurately.
• Inspect housekeeping carts and closets to ensure that they are properly stocked.
• Ensure Loyalty Program Members' rooms are ready and inspected prior to check-in time and ensure proper amenities are delivered.
• Support room attendants by cleaning and stripping guest rooms as needed.
• Communicate with the Front Office staff of any housekeeping delays or issues and make necessary changes to room status.
• Fill out work order tickets as needed and ensure unacceptable rooms are not released back to inventory until items are addressed.
• Perform open and closing procedures for the housekeeping department in the absence of the Executive Housekeeper and/or Housekeeping Supervisor.
• When assigned to clean hotel rooms, receives list of assigned rooms from manager and prioritizes rooms requesting early cleaning.
• Checks the inventory of cleaning carts and adds any necessary supplies.
• Maintains privacy and security by properly announcing entry and servicing guestrooms as appropriate; returns at a later time if rooms are occupied.
• Removes soiled linens, towels, bedspreads, and blankets from each assigned room and provides fresh replacements.
• Neatly makes beds and stocks towels, washcloths, and hand towels according to policies.
• Cleans and disinfects bathroom and kitchenette or coffee-preparation areas according to hotel policy.
• Removes all dirty glassware, coffee presses, tea vessels, and room service trays/dishes from guest room to location specified by supervisor and replaces with clean glassware needed.
• Wipes surfaces in room and cleans mirrors.
• Vacuums floors and removes trash.
• Checks complimentary coffee, snack, and toiletry supplies in the room, restocking according to provided hotel checklist and policy.
• Ensures room meets hotel standards with a final walkaround.
• Notifies supervisor of room availability and reports any suspicious activity to security.
• Notifies supervisor, inspector or maintenance department of needed maintenance or repairs.
• Properly handles lost and found items in accordance with department policies and security procedures.
• Properly use and maintain assigned equipment and supplies to departmental specifications, including vacuums, chemicals, and cleaning aides.
• Properly maintains the daily log, including accounting for completed tasks, tracking issued keys and reviewing the communications log and file on a routine basis.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• At all times projects a favorable image of Northwest x Southern Hospitality to the public.
• Maintains safe working conditions within department and Hotel.
• Performs other duties as assigned by management.

 HOURS AND ATTENDANCE

• Up to 40 hours per week with varied and flexible shifts/days, likely to include nights, weekends, holidays, and

 SUPERVISORY RESPONSIBILITIES

• Carries out supervisory responsibilities in accordance with the company's policies and applicable laws. Responsibilities include training team members; planning, assigning, and directing work; addressing complaints and resolving problems.

 QUALIFICATIONS: The qualifications listed below are representative of those required, but reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. 

Education/Experience: 

• High school diploma or GED preferred.
• Sufficient education and literacy are needed to identify and read product labels and to communicate with guests about job-related needs.
• 1+ year’s housekeeping experience preferred.

Knowledge: 

• Working knowledge of the use of laundry chemicals and different formulas, as well as effects on various types of linen preferred.
• Knowledge to read, write, speak, understand, and communicate in basic English.

SKILLS & ABILITIES: 

• Ability to prioritize and organize work.
• Ability to use telephone/radio communications between manager/supervisor and team members.
• Ability to listen effectively and to communicate with customers and team members.
• Ability to maintain a neat, clean, and well-groomed appearance (specific standards available).
• Ability to follow work schedule.
• Ability to remain discreet and respect the privacy of guests/team members.
• Ability to perform consistent work to the highest of standards.
• Ability to lift, bend, stoop, push or pull heavy loads, and stand for long periods of time.
• Ability to push and/or pull wheeled carts weighing up to 150 lbs.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Must have coordinating skills as pertains to determining time, place and sequence of operations or actions.
• Excellent time management skills to handle multiple tasks throughout shift.
• Takes responsibility for own actions.
• Performs work with little or no supervision; works independently.
• Can be relied upon regarding task completion and follow up.

Language Skills: Multilingual ability is not required, but a plus.

Mathematical Skills: Basic mathematical skills and considerable skills in the use of a calculator to prepare moderately complex mathematical calculations without error.

Computers & Equipment:  Ability to interpret and perform basic computer and POS system functions.

 PHYSICAL AND MENTAL DEMANDS OF POSITION, INCLUDING ENVIRONMENT

• Inside with protection from weather but not necessarily changes in temperature. 
• Requires lifting bundles of linen weighing up to 50 lbs.
• Required to sit, stand, reach, lift, bend, kneel, stoop, climb, push, and pull items throughout shift.
• Requires manual dexterity, auditory and visual skills; and the ability to follow written and oral instructions and procedures.
• Prolonged periods standing and walking and frequently pulling, pushing, and bending.
• Must be able to lift 50 pounds at times.
• Willingness to work a rotation seven-day work cycle with various shifts.
• Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, and team members.
• OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety.
• Normal routine involves no exposure to blood, body fluid or tissue, but exposure or potential for exposure may occur.

OTHER REQUIREMENTS

An individual may not be hired or transferred to a job or continue in a job if currently employed if they do not satisfy the following job requirements. These requirements cannot be waived by supervisors. 

• None