Housekeeping Inspector

Summary

Maintains a high quality of services offered to guests through management of the daily functional areas of the Housekeeping department. Departmental efforts should maintain established operational standards.

Job Duties

Ensures a professional image (physical appearance, demeanor, and verbiage used) is portrayed at all times by associates under his/her supervision.

Monitors cleanliness and neatness of departments for which s/he is responsible.

Monitors inventory of supplies, placing orders in a timely manner.

Communicates with other departments, therefore promoting a seamless operation.

Ensures that all equipment is maintained properly. Routinely inspects equipment

Ensures proper communication within department by use of meetings, notice boards, log books, memos, etc.

Reviews departmental checklists, conducting random audits to ensure that tasks are completed as required

Completes incident reports, taking appropriate action. Notifies appropriate parties

Additional duties may be added at any time at the discretion of management

Maintains a professional image, including grooming, verbiage, and body language, at all times

Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact

Actively listens to guests and associates, responding appropriately to their questions and/or concerns Seeks guidance and/or assistance from others to ensure satisfaction

Fosters teamwork by offering assistance to others, as needed

Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department

Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures

Skills/Qualifications

Experience:

Minimum of 2 years hotel experience

Ability to communicate effectively, both written & oral

Ability to multi-task

Ability to motivate and lead a team

Ability to operate standard office equipment, including: computer, copier, & printer

Ability to perform job duties of all positions within the department

Ability to understand interdepartmental relationships

Physical Demands

Walking and Standing: Frequently.

Must be able to carry 40 lbs. up to 25 feet.

Sitting: Infrequently

Bending, Stooping, Reaching: Frequently.

Must be able to bend at the knees with up to 40 lbs., standing to an upright position.

Lifting, Push/Pull: Often .

Must be able to lift 40 lbs. to the waist, chest, and above the head.

Driving: Infrequently

Traveling: Infrequently

Environmental Conditions:

Inside: Frequently

Outside: Moderately